Call center agent/Customer Care pre Stilago.sk

Studio Moderna Fashion Group s.r.o.

Place of work
Mostová 2, Bratislava 811 02, Bratislava
Contract type
full-time, trade licence
Start date
ASAP
Wage (gross)
Competitive

Information about the position

Job description, responsibilities and duties

Do tímu Stilago.sk hľadáme novú posilu pre komunikáciu so zákazníkmi.

Hlavná náplň práce:
• uspokojivé vybavovanie požiadaviek zákazníkov, ktorí sa obrátili na kontaktné centrum telefonicky alebo písomne
• aktívne kontaktovanie klientov telefonicky a mailom (outbound a inbound)
• zabezpečenie zákazníckych potrieb a ich následné rýchle riešenie
• aktívny kontakt so zákazníkom
• zodpovednosť za komunikáciu výsledkov
• poradenstvo pre zákazníkov
• administratívne práce
• udržiavanie a rozvíjniea siete klientov
• zodpovednosť za evidenciu sťažností a koordináciu riešenia problémov
• udržiavanie databázy klientov
• aktívna komunikácia a spolupráca s ostatnými členmi tímu, rovnako ako s kolegami na iných oddeleniach

Employee perks, benefits

• možnosť odborného a profesionálneho rastu
• mladý kolektív, priateľská atmosféra
• príjemné pracovné prostredie v centre mesta
• práca v medzinárodnej spoločnosti

Information about the selection process

Once you are interested and are convinced that this profile fits to you, please send your CV to us.

In the CV please include concrete achievements in your education (degrees, grades) and your professional life (targets reached, promotions). Ideally also include a photo and short motivation letter.

Thank you for your interest in employment opportunities at Stilago Group.

Your resume will be carefully reviewed against the requirements of the position you are interested in. If your skills and experience are a match, you will be contacted directly to further discuss your background. We appreciate your interest in Stilago and we will retain your information for six (6) months in the event that future opportunities arise for which your skills and experience are a fit.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Intermediate (B1)

Other knowledge

Typing - Advanced
Business correspondence - Advanced

Number of years of experience

1

Personality requirements and skills

• skúsenosť s telefonovaním
• orientácia na zákazníka
• komunikatívnosť, klientsky prístup, chuť vzdelávať sa
• príjemné vystupovanie
• flexibilita, reprezentatívne vystupovanie
• schopnosť rýchlo reagovať, odolonosť voči stresu

Advertiser

Brief description of the company

Stilago is one of the brands of Studio Moderna Fashion Group (SMFG) which was founded in September 2010 with the target to become the leading fashion ecommerce company in Central Eastern Europe. SMFG chose Bratislava to be its Headquarters, in order to profit from its good geographic position and the high qualification of its population. Its management is very international, highly qualified and experienced managers from various Western and Eastern European countries.
Within short time SMFG has launched its first fashion ecommerce website under the name www.Stilago.com. The website is now online in Czech Republic, Greece, Lithuania, Latvia, Estonia, Poland, Romania, Russia, Slovakia, Slovenia, Hungary, Ukraine, Belarus and Bulgariaand is expanding to other countries. SMFG is part of one of Germany’s biggest mail-order companies, Klingel, which looks back to almost 100 years of experience in the fashion industry.

Number of employees

100-149 employees
ID: 1963664  Dátum zverejnenia: 22.12.2014  Základná zložka mzdy (brutto) a ďalšie odmeny: Competitive