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Consumer Care Administrator Germany/Benelux
Spin Master International B.V.
Place of work
Karadžičova 14/7609, Bratislava
Karadžičova 14/7609, Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
Job Overview:
The Consumer Care Administrator is responsible for managing inbound calls in a timely manner, Identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives. Process replacement orders and follow up the delivery of sent products.
Job Responsibilities:
• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Attend educational seminars ( product trainings etc )
• Attend and participate in weekly CSA meeting
• Order processing and communication with customers
• Making and sending reports regarding calls, orders
• Document internal procedures
• Meet personal / team target ( qualitative & quantitative )
• Other duties as assigned by Manager
The Consumer Care Administrator is responsible for managing inbound calls in a timely manner, Identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives. Process replacement orders and follow up the delivery of sent products.
Job Responsibilities:
• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Attend educational seminars ( product trainings etc )
• Attend and participate in weekly CSA meeting
• Order processing and communication with customers
• Making and sending reports regarding calls, orders
• Document internal procedures
• Meet personal / team target ( qualitative & quantitative )
• Other duties as assigned by Manager
Information about the selection process
If you are interested in being a part of Spin Master, please send us your applications to [email protected].
We do appreciate your interest; however only those selected for interview will be contacted.
We do appreciate your interest; however only those selected for interview will be contacted.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) and German - Upper intermediate (B2)
Other knowledge
Business correspondence - Basic
Microsoft Excel - Basic
Microsoft Outlook - Basic
Microsoft Excel - Basic
Microsoft Outlook - Basic
Personality requirements and skills
Skills & Qualifications:
• Fluent English and German/Dutch
• Customer Focus, Customer Service
• CRM experience ( Data Entry skills )
• Phone Skills, Verbal communication
• Interpersonal Savvy, Problem solving and Multitasking
• Ability to integrate in a complex organization
• Demonstrate willingness for change and improvement
• Positive attitude towards customers et colleagues
• Fluent English and German/Dutch
• Customer Focus, Customer Service
• CRM experience ( Data Entry skills )
• Phone Skills, Verbal communication
• Interpersonal Savvy, Problem solving and Multitasking
• Ability to integrate in a complex organization
• Demonstrate willingness for change and improvement
• Positive attitude towards customers et colleagues
Advertiser
Brief description of the company
Spin Master (www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 2,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, China, Hong Kong, Australia and more.
Number of employees
500-999 employees
ID: 3018760
Dátum zverejnenia: 23.5.2017
2017-05-23
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: Spin Master International B.V.
Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement