Customer Service Administrator for France

Reporting to the Customer Service Manager.
The Customer Service Administrator is responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.
- Administration of sales quotations/pro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
- Attend and participate in weekly CSA meeting
- Order processing and communication with customers
- Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
- Identify discrepancies between forecasted orders, stock and actual orders
- Determining stock availability and allocation of inventory
- Negotiating non-compliance charges
- Investigate, review files, pull back up from emails, files and/or logistic documentation to prove whether or not the non-compliance charges are valid or should be denied
- Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
- Document internal procedures and customer’s procedures
- Other duties as assigned by Manager or Sales Team & Marketing (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders & customer’s activities...)
Key Metrics:
- On time delivery
- Open Orders past due
- Deduction and Claim Resolution turnaround time
Frequent relationships in the company:
- Logistic, Finance, Sales and Marketing, Demand and Supply planning