Customer Service Associate with Dutch/German and English

Reporting to the Customer Service Manager, the Role requires a strong team player who has a tolerance to stress and a strong ability to prioritize and self-manage. The ideal candidate will be responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts. .

KEY RESPONSIBILITIES

Category 1
• Administration of sales quotations and other documentation as required
• Attend and participate in weekly CSA meeting
• Other duties as assigned by Manager or Sales Rep

Category 2
• Order processing.
• Managing order issues such as pricing, shipment, freight, units, proof of delivery

Category 3
• Identify discrepancies between forecasted and actual orders
• Determining stock availability and allocation of inventory

Category 4
• Negotiating non-compliance charges
• Investigate, review files, pull back up from emails, files and/or warehouse documentation to prove whether or not the noncompliance charges are valid or should be denied

KEY METRICS
• On time delivery
• Open Orders past due
• Deduction and Claim Resolution turnaround time