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Service Desk Analyst
Spin Master International B.V.
Place of work
Karadžičova, Bratislava, Slovakia (Job with occasional home office)
Karadžičova, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
2 000 EUR/monthnegotiable depending on experience + 5% annual bonus
2 000 EUR/monthnegotiable depending on experience + 5% annual bonus
Information about the position
Job description, responsibilities and duties
The Service Desk represents IT to our business partners and as such, analysts must provide exemplary customer service. To join our team, a successful candidate will have excellent communication skills, be able to explain how to resolve issues to employees, document solutions to be shared with other analysts, and the ability to collaborate with other IT employees and vendors. This role involves working onsite to assist users in solving incidents, requests and problems related to hardware, software, networks, and peripherals.
Key Responsibilities:
• Provide technical assistance via phone, email, ticket system, video conference, or in person.
• Efficiently diagnose and resolve hardware, software, network, printer, email, internet, VPN, and local-area network access problems.
• Install, configure, and set up PCs.
• Research solutions using all available resources and escalate major incidents as they occur.
• Provide instructions to users based on Standard Operating Procedures and document resolutions within ticketing system.
• Follow up with end users on ticket status, monitor call volumes and prioritize responses, and assist with employee onboarding and offboarding.
• Stay up to date with technology changes and follow ITIL best practices.
Key Responsibilities:
• Provide technical assistance via phone, email, ticket system, video conference, or in person.
• Efficiently diagnose and resolve hardware, software, network, printer, email, internet, VPN, and local-area network access problems.
• Install, configure, and set up PCs.
• Research solutions using all available resources and escalate major incidents as they occur.
• Provide instructions to users based on Standard Operating Procedures and document resolutions within ticketing system.
• Follow up with end users on ticket status, monitor call volumes and prioritize responses, and assist with employee onboarding and offboarding.
• Stay up to date with technology changes and follow ITIL best practices.
Employee perks, benefits
Why should you become our team member?
At Spin Master we believe that our people are one of our most valuable assets. Your efforts at Spin Master are a part of your life’s work and Spin Master honors your contribution with a total rewards program that includes tangible and intangible benefits.
• Global Working Environment
• Meal vouchers fully paid by the employer (7,50€/working day)
• Referral program
• Learning & Development - We're committed to supporting your continuous learning. For our employees, we provide LinkedIn Learning, language courses, and much more.
• 2x sick day + Birthday day off
• Employee discounts - Eligible to receive free toys during the holiday season and can purchase toys for discounted prices.
• Possibility of career growth
• Flexible working hours
• Employee Assistance Program
• Allowance for sports activities – Multi sport card
• Life and Accident Insurance
• Medical care benefit
At Spin Master we believe that our people are one of our most valuable assets. Your efforts at Spin Master are a part of your life’s work and Spin Master honors your contribution with a total rewards program that includes tangible and intangible benefits.
• Global Working Environment
• Meal vouchers fully paid by the employer (7,50€/working day)
• Referral program
• Learning & Development - We're committed to supporting your continuous learning. For our employees, we provide LinkedIn Learning, language courses, and much more.
• 2x sick day + Birthday day off
• Employee discounts - Eligible to receive free toys during the holiday season and can purchase toys for discounted prices.
• Possibility of career growth
• Flexible working hours
• Employee Assistance Program
• Allowance for sports activities – Multi sport card
• Life and Accident Insurance
• Medical care benefit
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Information Systems or related field, or equivalent combination of education and experience
Language skills
English - Advanced (C1)
Personality requirements and skills
Ability to showcase excellent analytical and problem-solving skills with the ability to handle multiple concurrent assignments including the ability to plan, implement, test, and troubleshoot system software and hardware.
Ability to be a self starter with the ability to work well in a team and interact effectively with others while resolving technical issues for a wide range of IT applications and services
Degree in Computer Science, Information Systems, or minimum five (5) years of related experience
ITIL Foundations certification
Proven proficiency with Office 365, Mobile devices, Wireless Technology, Microsoft Intune, Polycom and Video Conferencing solutions (Zoom), Microsoft Windows 10/11.
Knowledge of Windows Server operating systems including Microsoft Active Directory with understanding of Microsoft networks, Web Browsers, Microsoft Office Professional Software Suite, and Enterprise Anti-virus software.
Avaya phone systems, Intune and ABM, ServiceNow, and working in the entertainment industry is an asset
Experience providing customer service in a busy IT environment while developing business relationships, communicate effectively and professionally with the user community.
Demonstrated ability to provide white-glove treatment to the C-suite.
Experience with the following is an asset:
Working with Macs.
Remote management tools such as ConnectWise or Addigy
Ability to be a self starter with the ability to work well in a team and interact effectively with others while resolving technical issues for a wide range of IT applications and services
Degree in Computer Science, Information Systems, or minimum five (5) years of related experience
ITIL Foundations certification
Proven proficiency with Office 365, Mobile devices, Wireless Technology, Microsoft Intune, Polycom and Video Conferencing solutions (Zoom), Microsoft Windows 10/11.
Knowledge of Windows Server operating systems including Microsoft Active Directory with understanding of Microsoft networks, Web Browsers, Microsoft Office Professional Software Suite, and Enterprise Anti-virus software.
Avaya phone systems, Intune and ABM, ServiceNow, and working in the entertainment industry is an asset
Experience providing customer service in a busy IT environment while developing business relationships, communicate effectively and professionally with the user community.
Demonstrated ability to provide white-glove treatment to the C-suite.
Experience with the following is an asset:
Working with Macs.
Remote management tools such as ConnectWise or Addigy
Advertiser
Brief description of the company
Spin Master (www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 2,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, China, Hong Kong, Australia and more.
Number of employees
500-999 employees
ID: 4671054
Dátum zverejnenia: 28.3.2024
2024-03-28
lokalita: Bratislava Pozícia: IT System Administrator, IT/Technical Support Specialist, Service Technician, Systems Administrator, Systems Engineer Spoločnosť: Spin Master International B.V.
Základná zložka mzdy (brutto): 2 000 EUR/month