Job Description

Customer Services Logistics Coordinator-00012170

Job Posting : Mar 24, 2017, 12:07:00 PM - Apr 24, 2017, 12:59:00 AM

Key Responsibilities & Scope for Decision Making

• Manage daily deliveries of the goods to customers and solve ad hoc issues connected to the distribution of the goods
• Arrange returns and disputes of the goods in line with the company guidelines
• Communication between central logistics team, logistics provider and customers
• Assist internal or external customers via phone, e-mail or visit in wide variety of areas including stock availability and product information.
• Take full responsibility and be accountable for all tasks related to logistics administration and stock availability
• Ensure that any issues are escalated with appropriate details and proposed action to line manager.
• Work closely with supply team to understand the supply situation and manage agreed allocation.
• Manage all elements linked to your dedicated customers including managing the order queue, discontinued models, product replacement and allocations according to agreed policies.
• Work in co-operation especially with key account manager to drive and maximize the business.

What we offer:

• Challenging job in international team
• Personal development and trainings
• Friendly work environment
• Mass transportation contribution
• Discount on Sony products
• Sickness compensation

Working location:    Praha - Chodov

Type of employment:    Full-time work

Type of employment:    Employment contract

Required education:    Secondary education or professional training with a school-leaving exam

Required languages:    Czech, Slovak, English

Posted by:    Zaměstnavatel

Qualifications

• Secondary education
• Good computer skills
• Good skills in MS Excel; SAP skills is a benefit
• Fluent in English (verbal and written), native language Czech or Slovak
• Technical and analytical skills with ability to learn quickly systems and tools use
• Understanding of end-to-end processes of manufacturing or selling company
• High customer focus (internal/external) to maximize customer satisfaction
• Team player