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Application Management Specialist 1st & 2nd Level Support
solid-serVision.com GmbH (now part of Accenture)
Place of work
BCK Business Centre Košice, Štúrova 27/A 040 01 Košice, Slowakei, Košice
BCK Business Centre Košice, Štúrova 27/A 040 01 Košice, Slowakei, Košice
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
In your role as Application Management Specialist 1st and 2nd Level Support you will be supporting ongoing and completed ServiceNow projects for international customers within Europe. You will be responsible for the reception, analysis, classification and processing of customer inquiries as well as technical failures and difficulties of the running ServiceNow applications.
Your responsibilities
- Monitoring and remote administration of ServiceNow applications
- Incident management, error analysis, and troubleshooting of reported incidents, including causal analysis and documentation with workaround solutions or forwarding to 3rd-level entities within client organizations and other service providers as required
- Processing of customer requests and implementation of user-level service requirements
- Ensuring adherence to service-level agreements
- Communication with users and customer representation via telephone, email, Skype, and chat
- Support for ServiceNow projects
- Maintaining, updating, and extending customer support documentation
Your qualifications
- Professional training or comparable degree in an IT-related field
- High level of proficiency in German and good English skills
- Excellent technical abilities and a proven capacity to understand complex IT situations and relate them appropriately to target audiences
- Basic knowledge of JavaScript, HTML, SQL, and XML
- Good understanding and ideally some experience with the fundamentals of IT service management processes (ITIL)
- Customer-oriented and responsible conduct, dependability, and a desire to work with clients
- Availability for on-call duties
What to expect
- Outstanding ServiceNow training by our highly qualified consultants
- Working hours between 8 and 18 o'clock, future shift work possible
- Intensive onboarding with experienced application management specialists as mentors
- An agile project environment and good career prospects in a rapidly growing business
- An international team who enjoy their work
Your responsibilities
- Monitoring and remote administration of ServiceNow applications
- Incident management, error analysis, and troubleshooting of reported incidents, including causal analysis and documentation with workaround solutions or forwarding to 3rd-level entities within client organizations and other service providers as required
- Processing of customer requests and implementation of user-level service requirements
- Ensuring adherence to service-level agreements
- Communication with users and customer representation via telephone, email, Skype, and chat
- Support for ServiceNow projects
- Maintaining, updating, and extending customer support documentation
Your qualifications
- Professional training or comparable degree in an IT-related field
- High level of proficiency in German and good English skills
- Excellent technical abilities and a proven capacity to understand complex IT situations and relate them appropriately to target audiences
- Basic knowledge of JavaScript, HTML, SQL, and XML
- Good understanding and ideally some experience with the fundamentals of IT service management processes (ITIL)
- Customer-oriented and responsible conduct, dependability, and a desire to work with clients
- Availability for on-call duties
What to expect
- Outstanding ServiceNow training by our highly qualified consultants
- Working hours between 8 and 18 o'clock, future shift work possible
- Intensive onboarding with experienced application management specialists as mentors
- An agile project environment and good career prospects in a rapidly growing business
- An international team who enjoy their work
Information about the selection process
Please use the following link for application:
https://solidservision.service-now.com/job_applications/apply.do?position=3a60b682dbf82e000b8eddabbf961929
https://solidservision.service-now.com/job_applications/apply.do?position=3a60b682dbf82e000b8eddabbf961929
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University student
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Advertiser
Brief description of the company
About solid servision
Solid servision is a ServiceNow Gold Partner and the leading German provider of service management solutions. Our international team excels at business transformation as well as consulting, development, training, and operating the ServiceNow enterprise cloud platform.
Outstanding quality, integrity, passion, personality, and diligence are the hallmarks of our staff in Germany, the Czech Republic, Slovakia, and India. They stand for results-oriented, pragmatic solutions designed to address the long-term challenges of global companies and to boost their competitive advantage in a sustainable way. One third of all DAX-listed firms already benefit from our expertise. Since January 2017 Solid servision is a part of Accenture.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Solid servision is a ServiceNow Gold Partner and the leading German provider of service management solutions. Our international team excels at business transformation as well as consulting, development, training, and operating the ServiceNow enterprise cloud platform.
Outstanding quality, integrity, passion, personality, and diligence are the hallmarks of our staff in Germany, the Czech Republic, Slovakia, and India. They stand for results-oriented, pragmatic solutions designed to address the long-term challenges of global companies and to boost their competitive advantage in a sustainable way. One third of all DAX-listed firms already benefit from our expertise. Since January 2017 Solid servision is a part of Accenture.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Number of employees
100-149 employees
ID: 2709317
Dátum zverejnenia: 31.8.2016
2016-08-31
lokalita: Košice Pozícia: IT/Technical Support Specialist, Javascript Programmer, Service Technician Spoločnosť: solid-serVision.com GmbH (now part of Accenture)