SOITRON, s.r.o. -

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Kariéra

IT Help Desk Team Leader

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Information about the position

Place of work: Bratislava, Bratislava region
Start date: ASAP
Contract type: full-time

Job description, responsibilities and duties

Manage the Help Desk Team. Team is responsible for customers IT support services and call handling
Ensure high quality of the service delivered by the team
Ensure all services are delivered in accordance with existing service level agreements
Measure, monitor and improve team performance, quality and efficiency
Support and coach the team
Ensure team alignment with standard processes
Ensure continuous improvement of internal team processes
Cooperate with other teams and organizations, act as a primary point of contact representing the team
Monitor and respond to customer feedback
Represent the team in audits and customer presentations
Make decisions in a difficult and pressured environment

Personality requirements and skills

Excellent team leadership skills, demonstrated track record managing a technical team
Educated to Degree Level or Equivalent within the IT Services Industry or minimum 2 Years Experience working within IT team management
Proven track record as a Manager for meeting service line objectives and customer satisfaction.
Strong Negotiation, Leadership & Motivational Skills must be able to demonstrate guidance, control & direction.
Good understanding of ITSM\ITIL processes, preferably ITIL trained.
Must be a Service, Staff and Customer orientated team player.
Ability to prioritize and perform multiple tasks
Strong customer and service orientation, team player
English - advanced

What we offer

To work for modern Slovak company, who adhere philosophy of family company
Opportunity of career development (90% of careers rises are from internal sources)
Company support of employees education
Huge benefits program, with possibility to personalize it according to your preferences
Support in life situations (for example marriage, child birth etc.)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Main focus of the company's activities

Information technology, computer programming, web portals

Contact details

Soitron s.r.o.
Plynárenská 5
821 09 Bratislava
Slovak Republic
Contact person: Zuzana Kršková
Web: http://www.soitron.sk/kariera

Application form

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ID: 2966608 Dátum zverejnenia: 8.3.2017 lokalita: Bratislava, Bratislava region Pozícia: Call Centre Manager, Department Manager, IT Manager, Team leader Spoločnosť: SOITRON, s.r.o. Pracovná ponuka je prevzatá z inej stránky alebo zdroja.