Responsible for the Technical Field Services team management. Team is responsible for Plant desktop management services and customers IT support
Ensure high quality of the service delivered by the team
Ensure all services are delivered in accordance with existing service level agreements
Measure, monitor and improve team performance, quality and efficiency
Support and coach the team on process and business topics
Ensure team alignment with standard processes
Ensure continuous improvement of internal team processes
Liaise with other teams and organizations, act as a focal point of contact representing the team
Monitor and respond to customer feedback
Participate in or drive projects to implement new services/customers in the team
Represent the team in audits and customer presentations
Must be able and prepared to make decisions in a difficult and pressured environment
Personality requirements and skills
Excellent team leadership skills, demonstrated track record managing a technical team
Educated to Degree Level or Equivalent within the IT Services Industry or minimum 2 Years
Experience, working within IT team management,
Proven track record as a Manager for meeting service line objectives and customer satisfaction.
Strong Negotiation, Leadership & Motivational Skills must be able to demonstrate guidance, control & direction.
Good understanding of ITSM\ITIL processes, preferably ITIL trained.
Must be a Service, Staff and Customer orientated team player.
Ability to prioritize and perform multiple tasks
Project management skills and experience
Strong customer and service orientation, team player
English - advanced
Secondary with school-leaving examination
English - Upper intermediate (B2)
Computer skills - programmer
Brief description of the company
Soitron is a Slovak company operating in the area of the IT infrastructure management and IT outsourcing. Company is one of the largest info-communication integrators and IT service providers with more than 500 employees and consolidated annual turnover of more than 65 million EUR. We offer a unique experience in IT field and possibility to grow professionally in an international environment.
Main focus of the company's activities
Information technology, computer programming, web portals
Information about the selection process
Expected date of completion of the selection process