Service Manager

Act as focal point for all day-to-day customer questions on live perimeter (on-boarded carriers)
Serve as primary escalation point with responsibility for customer’s overall GMM experience
Schedule regular meetings with customer to discuss requests/action items and track progress
Assist with billing inquiries from customer or Billing Care Team
Partner with internal and external organizations to ensure customer specific service issues are identified, accurately communicated, and resolved expeditiously
Maintain customer documentation (portal user guide, custom items, non standard processes)
Support and align with Project Manager for on-boarding of additional countries after initial rollout

to work for modern and flexible company with open and friendly atmosphere
opportunities for career growth – 90% of middle and top managerial positions are selected from internal employees
training and certification strongly supported and paid by company – CISCO, HP, UNIX, LINUX, MICROSOFT and other certifications
team events for you and your relatives as well
loyalty program with many other rewards
support in life situations (long-time sickness, children birth, etc.) and during your adaptation (temporary accommodation, internal tutor)
and broad benefit scheme you can adjust to the own needs including: healthcare during the whole year, language education with the possibility for international certification or e-shop, full of interesting and useful stuff (mobile phones, sport clothes, ...)

Follow-up/Higher Professional Education
University education (Bachelor's degree)

English - Upper intermediate (B2)

• Advanced written & spoken English - MUST
• Great communication skills (Communicate Powerfully and Prolifically)
• Proactivity and flexibility
• Excellent degree of PC literacy MS Office (Word, Excel, Outlook)
• University Education (Preferably Business or Technical)
• Analytical thinking
• Attention to details
• Ability to work under pressure, to deadlines
• Ability to multi task and prioritize workload
• Strong team player with commitment and a positive attitude

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Information technology, computer programming, web portals

Soitron s.r.o.
Plynárenská 5
821 09 Bratislava
Slovak Republic
Contact person: Miloš Poštek
Web: http://www.soitron.sk/kariera

Application form