Incident Lifecycle Coordinator

Information about the position

  • Place of work: Bratislava
  • Wage (gross): competitive compensation package
  • Contract type: full-time

Job description, responsibilities and duties

This position helps to balance the workload of the Network team by taking a care of existing workflow tools and assigning the work to engineers.
Secondary role would help managers with administrative team management tasks and servers ordering follow-up.
Allocates the task to engineers or to a project manager .
Needs to understand change and incident management process in team and ensure it is properly followed.
Keep eye on the queue, check the queue on the regular basis.
Ensure that progressing cases will be resolved in time.
Ensure that cases are well balanced assigned to Agent.
Reassign the cases if the owner is not in the office to the next available Agent.
Maintain team reports and prepare inputs for team performance review meetings.
Helps new-hires with account creations and mandatory trainings schedule.
Check server orders and call appropriate team if orders are delayed.
Responsible for the Change management billing.
Drives small projects

Other benefits

- to work for modern and flexible company with open and friendly atmosphere
- opportunities for career growth – 90% of middle and top managerial positions are selected from internal employees
- training and certification strongly supported and paid by company – CISCO, HP, UNIX, LINUX, MICSROSOFT and other certifications
- team events for you and your relatives as well
loyalty program with many other rewards
- support in life situations (long-time sickness, children birth, etc.) and during your adaptation (internal tutor)
- and broad benefit scheme you can adjust to the own needs including: healthcare during the whole year, language education with the possibility for international certification or e-shop, full of interesting and useful stuff (mobile phones, sport clothes, ...)

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• English - written, spoken, reading and technical
• Knowledge of the office tools : MS Excel, Word and Powerpoint
• Able to do a lot of administration
• Needs to be autonomous, have initiative and be a driver
• Experience in an international environment is an advantage
• Communication skills are the must
• MS Windows – user level
• MS Outlook, Word, PowerPoint

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Brief description of the company

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Main focus of the company's activities

Information technology, computer programming, web portals

Contact details

Soitron s.r.o.
Plynárenská 5
821 09 Bratislava
Slovak Republic
Contact person: Miloš Poštek
Web: http://www.soitron.sk/kariera

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ID: 2242234  Dátum zverejnenia: 3.9.2015  Základná zložka mzdy (brutto) a ďalšie odmeny: competitive compensation package