Service Desk Operator

Information about the position

  • Place of work: Banská Bystrica region, District Banská Bystrica
  • Wage (gross): competitive compensation package
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

- respond to requests for technical assistance via phone, email or ticket tracking system,
- diagnose and resolve technical hardware and software issues ,
- follow standard service desk procedures,
- identify and escalate situations requiring urgent attention,
- escalate issues and seeks advise when faced with non-standard issues,

Other benefits

- to work for modern and flexible company with open and friendly atmosphere
- opportunities for career growth – 90% of middle and top managerial positions are selected from internal employees
- training and certification strongly supported and paid by company – CISCO, HP, UNIX, LINUX, MICROSOFT and other certifications
team events for you and your relatives as well
- loyalty program with many other rewards
- support in life situations (long-time sickness, children birth, etc.) and during your adaptation (temporary accommodation, internal tutor)
and broad benefit scheme you can adjust to the own needs including: healthcare during the whole year, language education with the possibility for international certification or e-shop, full of interesting and useful stuff (mobile phones, sport clothes, ...)

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • experience with the PC installation and configuration (HW, SW, OS),
  • customer service orientation,
  • problem analysis and solving,
  • good team player, with ability to work in demanding environment,
  • communication skills, both verbal and written,

Advertiser

Brief description of the company

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Main focus of the company's activities

Information technology, computer programming, web portals

Contact details

Soitron s.r.o.
Plynárenská 5
821 09 Bratislava
Slovak Republic
Contact person: Zuzana Kršková
Web: http://www.soitron.sk/kariera

Application form








ID: 2197931  Dátum zverejnenia: 20.4.2016  Základná zložka mzdy (brutto) a ďalšie odmeny: competitive compensation package