IT Customer Support - Junior

Key responsibility is to solve the defect in a timely manner while balancing customer satisfaction ad delivery effort
- Provides all services throughout the product life cycle
- Uses appropriate tools to prevent future repair events
- According to customer bussiness needs provides documentation such as configurations details and promotes service or product updates to the customer.

to work for modern and flexible company with open and friendly atmosphere
opportunities for career growth – 90% of middle and top managerial positions are selected from internal employees
training and certification strongly supported and paid by company – CISCO, HP, UNIX, LINUX, MICSROSOFT and other certifications
team events for you and your relatives as well
loyalty program with many other rewards
support in life situations (long-time sickness, children birth, etc.) and during your adaptation (temporary accommodation, internal tutor)
and broad benefit scheme you can adjust to the own needs including: healthcare during the whole year, language education with the possibility for international certification or e-shop, full of interesting and useful stuff (mobile phones, sport clothes, ...)

Secondary with school-leaving examination

English - Upper intermediate (B2)

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operational experience with the LAN/WAN configuration,
experience with network management,
excellent logging and recording skills describing issues with relevant detail,
ability to diagnose faults under different categories such as Networks, Operating System or other specific systems and escalate the fault to relevant specialized team,
customer service orientation,
problem analysis and solving,
learning skills,
ability to work under pressure, and deal with different vendors,
good team player, with ability to work in demanding environment,
good interpersonal skills – professional and courteous,
excellent communication skills, both verbal and written,
English is a must,
German language is a big advantage.

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Information technology, computer programming, web portals

If you are interested in our offer, please fill in the application form.

We apologize to all candidates, who won´t be contacted, but we will contact only candidates who directly match the specific profile.

Soitron, s.r.o.
Plynarenska 5
821 09 Bratislava
Slovak Republic
Contact person: Anna Leskovjanská
Web: http://www.soitron.sk/kariera

Application form