SOITRON, s.r.o. -

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Kariéra

Service Desk Operator

Application form

Information about the position

Place of work: Bratislava
Wage (gross): competitive compensation package
Start date: ASAP
Contract type: full-time, part-time

Job description, responsibilities and duties

- respond to requests for technical assistance via phone, email or ticket tracking system,
- diagnose and resolve technical hardware and software issues ,
- provide 1st line support for our business customers,
- follow standard service desk procedures,
- administrate service desk software (ticket tracking system, monitoring,…),
- redirect problems to appropriate resource,
- identify and escalate situations requiring urgent attention,
- escalate issues and seeks advise when faced with non-standard issues,
- research questions using available information resources.

Other benefits

- to work for modern and flexible company with open and friendly atmosphere
- opportunities for career growth – 90% of middle and top managerial positions are selected from internal employees
- training and certification strongly supported and paid by company – CISCO, HP, UNIX, LINUX, MICROSOFT and other certifications
team events for you and your relatives as well
- loyalty program with many other rewards
- support in life situations (long-time sickness, children birth, etc.) and during your adaptation (temporary accommodation, internal tutor)
and broad benefit scheme you can adjust to the own needs including: healthcare during the whole year, language education with the possibility for international certification or e-shop, full of interesting and useful stuff (mobile phones, sport clothes, ...)

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

operational experience with the PC installation and configuration (HW, SW, OS),
ability to diagnose faults under different categories such as Networks, Operating System or other specific systems and escalate the fault to relevant specialized team,
customer service orientation,
problem analysis and solving,
learning skills,
ability to work under pressure, and deal with different vendors,
good team player, with ability to work in demanding environment,
excellent communication skills, both verbal and written,

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Brief description of the company

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

If you are interested in our offer, please fill in the application form.

We apologize to all candidates, who won´t be contacted, but we will contact only candidates who directly match the specific profile.

Contact details

Soitron, s.r.o.
Plynarenska 5
821 09 Bratislava
Slovak Republic
Contact person: Anna Leskovjanská
Web: http://www.soitron.sk/kariera

Application form

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ID: 1815255 Dátum zverejnenia: 27.4.2015 lokalita: Bratislava Pozícia: IT System Administrator, IT/Technical Support Specialist, Systems Administrator Spoločnosť: SOITRON, s.r.o. Základná zložka mzdy (brutto) a ďalšie odmeny: competitive compensation package