IT Change manager

• Handling received change requests and preparation for approving (review, explanation, definition, approval to continue in change request preparation).
• Support for Business units to formalize their needs, set priority and methodic help in preparation of change requests required documentation.
• Support IT Specialists in communication with Business units and coordination of activities regarding preparation of change request documentation.
• Register the Change request in the required systems for approval process, with agreed priority with Business units with respect of IT capacity and criticality of the request.
• Submission of Change request at local or group CAB.
• Manage local CAB meetings and create meeting minutes.
• Prepare and communicate time plan for changes implementation based on agreed priority and IS capacity.
• Monitor the whole life cycle of the change from beginning until implementation and closing the change request. Regularly report status of change requests to Business units.
• Proactively inform Business units and manage their requests taking in consideration resources on IS side, active and proactive solution finding in case of problems.
• Manage and coordinate change request implementation in planned timeline involving all required units and persons.
• Review all implemented changes to ensure that they have met their targets and identify “lessons learned” to improve the whole process and manage trends.
• Regular change management process review to identify areas for improvement.
• Communication in English with Group IS is a must in case of group change requests and also documentation preparation.
• Cooperate and coordinate Service catalogue actualization in cooperation with other IS managers.
• Maintain concept of Super users for application landscape.

• University degree - Engineer, Master, Bachelor is a minimum (IT background preferred)
• Experiences with change management in IT environment (applications preferred)
• Great communication and presentation skills
• Great negotiation skills
• Time management and stress resistance
• Coordination skills, ability to manage activities cross different managerial levels
• Analytical thinking
• English spoken and written is a must (minimum intermediate level)
• MS World, Excel, Power Point – expert
• Driving license - B