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Customer Success Champion - English Natives wanted!
Slido
Place of work
Vajnorská 100/a, Bratislava
Vajnorská 100/a, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
At Slido, we consider our customer success as a core feature of our product experience.
We are honored to work with some of the most innovative and inspiring companies in the world and we want to provide personable and high-quality support. As our Customer Success Champion, you will always look for unique and exciting ways to solve issues with an innovative approach.
Our team’s top priority is to make our customers successful.
Your role
-You will deliver an outstanding experience across multiple support platforms (email, chat, phone) for our customers from all over the world
-You will have a chance to meet our customers at their events across Europe
-Provide speedy, high-quality and personable support
-Being a Slido brand evangelist and a champion for our users
-Educate new users on how to get the most out of using Slido
-Drive continuous process improvement in an environment where people learn from one another to deliver a world-class experience
We are honored to work with some of the most innovative and inspiring companies in the world and we want to provide personable and high-quality support. As our Customer Success Champion, you will always look for unique and exciting ways to solve issues with an innovative approach.
Our team’s top priority is to make our customers successful.
Your role
-You will deliver an outstanding experience across multiple support platforms (email, chat, phone) for our customers from all over the world
-You will have a chance to meet our customers at their events across Europe
-Provide speedy, high-quality and personable support
-Being a Slido brand evangelist and a champion for our users
-Educate new users on how to get the most out of using Slido
-Drive continuous process improvement in an environment where people learn from one another to deliver a world-class experience
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Personality requirements and skills
Your profile
-You are driven by helping others and being on the front-lines of a fast growing company
-Native English (bonus points for other languages)
-Empathy and passion are your strengths for providing a delightful experience that exceeds our users’ expectations
-Obsession with listening & looking for solutions
-Resistant to pressure, able to stay cool and calm in every situation
-Always willing to roll up your sleeves and tackle something hands-on
-You are driven by helping others and being on the front-lines of a fast growing company
-Native English (bonus points for other languages)
-Empathy and passion are your strengths for providing a delightful experience that exceeds our users’ expectations
-Obsession with listening & looking for solutions
-Resistant to pressure, able to stay cool and calm in every situation
-Always willing to roll up your sleeves and tackle something hands-on
Advertiser
Brief description of the company
Slido is fast-growing scale up, "born" in Slovakia.
It's an easy to use Q&A and polling platform. Slido helps people to get the most out of meetings and events by bridging the gap between speakers and their audiences. From internal communications professionals to trainers, team leaders, conference organizers and individual presenters, Slido is used by anyone looking to enable open conversation at a live meeting, whether in-person or virtual.
Over 1,000,000 events around the world have already used Slido to create a two-way conversation between the speakers and their audiences. With a team of over 200 people dedicated to creating the simplest product experience with great customer support, Slido’s vision is to transform how meetings and events are run around the world.
Slido has been adopted by a number of renowned conferences, including SXSW, Web Summit and Money20/20 and has worked with high-profile clients including Spotify, Lufthansa, BBC and Oracle.
Slido is headquartered in Bratislava, Slovakia, second-largest office is based in London.
For more information, visit www.slido.com or follow Slido on social media.
We would like to ask you to apply for the role directly through slido.com/careers.
It's an easy to use Q&A and polling platform. Slido helps people to get the most out of meetings and events by bridging the gap between speakers and their audiences. From internal communications professionals to trainers, team leaders, conference organizers and individual presenters, Slido is used by anyone looking to enable open conversation at a live meeting, whether in-person or virtual.
Over 1,000,000 events around the world have already used Slido to create a two-way conversation between the speakers and their audiences. With a team of over 200 people dedicated to creating the simplest product experience with great customer support, Slido’s vision is to transform how meetings and events are run around the world.
Slido has been adopted by a number of renowned conferences, including SXSW, Web Summit and Money20/20 and has worked with high-profile clients including Spotify, Lufthansa, BBC and Oracle.
Slido is headquartered in Bratislava, Slovakia, second-largest office is based in London.
For more information, visit www.slido.com or follow Slido on social media.
We would like to ask you to apply for the role directly through slido.com/careers.
Number of employees
200-249 employees
ID: 3049604
Dátum zverejnenia: 8.5.2017
2017-05-08
lokalita: Bratislava Pozícia: Account Manager, Customer Support Specialist, Event Manager, Helpdesk Operator, Key Account Manager Spoločnosť: Slido