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Technical Support Reresentative
Sitel Bulgaria EOOD
Place of work
blvd. Nikola Vaptsarov 55, 1000 Sofia, Abroad - Others
blvd. Nikola Vaptsarov 55, 1000 Sofia, Abroad - Others
Contract type
full-time
full-time
Start date
29.05.2017
29.05.2017
Information about the position
Job description, responsibilities and duties
You will:
• Handle cases of clients related to different technical issues
• Communicate via telephone and mail with existing customers in order to solve their technical issues
• Give information and handle the inquiries on basics in a case closing manner
• Transfer more difficult inquiries to higher level if necessary
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Carry out customer request referrals and transfer in timely and correct manner by predefined rules
• Handle cases of clients related to different technical issues
• Communicate via telephone and mail with existing customers in order to solve their technical issues
• Give information and handle the inquiries on basics in a case closing manner
• Transfer more difficult inquiries to higher level if necessary
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Carry out customer request referrals and transfer in timely and correct manner by predefined rules
Employee perks, benefits
SITEL Bulgaria offers you:
• Competitive remuneration scheme including monthly performance bonus
• Social package including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
• Variety of discounts in leading brands for Sitel employees
• To join a young and dynamic team in multinational environment
• PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours
• Competitive remuneration scheme including monthly performance bonus
• Social package including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
• Variety of discounts in leading brands for Sitel employees
• To join a young and dynamic team in multinational environment
• PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours
Information about the selection process
If you are interested in our proposal and it matches your profile, please send a CV to [email protected]
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University student
University education (Bachelor's degree)
Language skills
Slovak - Proficiency (C2) or English - Intermediate (B1)
Personality requirements and skills
You provide with:
• Fluent command of both spoken and written CZECH or SLOVAK
• Excellent verbal and written communication skills
• Very good command of English
• Good numerical and verbal reasoning skills
• Extended hard- and software skills
• Excellent MS Office Professional skills
• Fluent command of both spoken and written CZECH or SLOVAK
• Excellent verbal and written communication skills
• Very good command of English
• Good numerical and verbal reasoning skills
• Extended hard- and software skills
• Excellent MS Office Professional skills
Advertiser
Brief description of the company
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients through its network of more than 150 offices in 27 countries.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.
Number of employees
500-999 employees
ID: 3057302
Dátum zverejnenia: 12.5.2017
2017-05-12
lokalita: Abroad - Others Pozícia: Customer Support Specialist, Helpdesk Operator Spoločnosť: Sitel Bulgaria EOOD