Service Alignment Strategist

Job description, responsibilities and duties

Role
• The Service Alignment Strategist assists in the development of overall IT Strategy, aligned to the outcomes defined in the overall Business Strategy
• Ensures strategic demands are aligned with ITSM delivery models
• Provides input to the portfolio management process in terms of strategic IT goals and directives
• Defines and maintains overall governance guidelines and structure for the IT within the ITSM processes
• Provides input and direction for organizational development
• Ensures that appropriate methods and tools for planning, development, testing, operation, management, and maintenance of systems are adopted and used effectively throughout the organization

Main Duties
• Collaborate and align the ITSM Operating and delivery models aligned with business imperatives
• Proactively capture digital opportunities from the changing technology environment and business/customer expectations
• Select the right digital opportunities, make the right investments, scope requirements, and deliver results based on proof
• Identify and develop digital capabilities & ecosystem partnerships in alignment with organization’s digital objectives
• Set direction and lead in the introduction and use of techniques, methodologies, and tools, to match overall business requirements (both current and future), ensuring consistency across all user groups

Skills
• Problem ownership
Is able to anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others.

• Strategic ownership
Able to develop a long-term vision and objectives on overall service management and service delivery strategy. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.

• User focus
Gives direction on which tools or methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Applies strategic thinking in how to provide the best service for the end user.

• Communication
Workshops, visual communication, trainings, guidelines, awareness sessions, competency sessions SO, AM, ITSM competency sessions,

• Innovation and Digitalization
Introduce new initiatives to the service owner, application manager communities

• Practical ITSM knowledge
To lead and develop service management frameworks (experience with ServiceNow operations methods)

English language on professional level is mandatory
German language is welcome

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)