IT Application Support Engineer

O nás

Siemens Healthineers
Siemens Healthineers tvorí od roku 2001 medicínsky softvér. Tím spoločnosti má viac ako 1000 členov v Bratislave, v Žiline a Košiciach, pričom úzko spolupracuje s ďalšími medzinárodnými tímami.

Popis pracovnej pozicie a zodpovednosti

As a IT Application Support Engineer, you will be supporting enterprise IT applications in the SCM area, used by Healthineers Business Units worldwide. Your tasks and responsibilities will include but are not limited to the following:

IT Support and Technical Expertise

• Ensure IT application availability 24/7 as well as the application performance
• working hours: 8/5 (Mo.-Fr.)
• on-call: during nights and weekends in team rotation
• Provide 2nd level support within the Incident Management process (e.g. trouble shooting)
• Provide 3rd level support within the Problem Management process (e.g. root cause analysis)
• Take care on the Access Management process
• Contribute to the Knowledge, Release and Configuration Management processes
• Perform the Escalation Management process
• Ensure and control backup and restore scenarios
• Configure and install enterprise IT applications
• Coordinate special technical requests with IT service providers
• Contribute to implementation of IT application architecture (technology, interfaces, landscape)

Quality/Compliance Management

• Contribute to accurate and up-to-date quality and end-user documentation
• Assist during internal and external audits

Required Knowledge/Skills, Education, and Experience

• Bachelor or Master degree in Computer Science/Engineering and/or Business Management
• 2-5 years of experiences in operational IT Support especially in Incident and Problem Management
• Hands on experience with web-based and cloud applications
• Superior verbal and written communication skills with an emphasis on multicultural sensitivity
• Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
• Strong teamwork skills
• Structured, proactive, and self-directed work style
• Fluent in both German and English
• Availablity for on-call duty in team rotation

Preferred Knowledge/Skills, Education, and Experience

• Experience in Healthcare industry business processes
• Experience in the SCM area
• Availability for occasional international business travel

Basic wage component (gross) and other rewards: starting from 2000 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Potrebné vzdelanie, zručnosti a osobnostné predpoklady

Vzdelanie
vysokoškolské I. stupňa

Jazykové znalosti

Čo ponúkame

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)