Guest Service Agent for 5* hotel

Sheraton Bratislava Hotel

Place of work
Pribinova 12, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

ESSENTIAL FUNCTIONS
• To ensure the efficient running of guest service operations as per check list
• To act as first point of contact for all incoming call of guests and ensuring they receive and understand all necessary information, answering any queries and directing to appropriate areas
• To maintain an efficient switchboard service, taking and delivering messages in an efficient courteous manner
• Responds to guest needs and resolves any issues that may occur
• Handling and resolving any guest complaints received
• Acting as a continual source of information, help and assistance all guests
• Fully conversant with all hotel emergency procedures
• To sort and arrange distribution of incoming calls and mails appropriately
• Answers, transfers and directs incoming calls using a computerized database for information access
• Gives clear and standard information on request and keeps updated on daily activities to respond to and provide callers with current activity information
• Be aware about all hotel services, special offers and packages, Zion Spa treatments and pricings
Performs inputting, updating, maintenance and accuracy all hotel relevant information

Employee perks, benefits

*exciting opportunity to be a part of prestigious global hotel chain
* growth and self-development opportunities
* employee canteen free of charge
* discounts on accommodation and services in Marriott hotels for employees and their family members all over the world

Information about the selection process

n case you are interested in the position, please send us your CV. We would like to thank to all applicants, however, only selected candidates will be invited for an interview. Thank you very much for understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2) or Slovak - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

*Knowledge of Opera is an advantage
*familiarity with Internet/MS Office
*Front Office experience preferred
positive attitude
* Enthusiasm in delivering outstanding guest service

Advertiser

Brief description of the company

Located in EUROVEA – modern city center on the Danube river side – and just a few minutes from Bratislava’s historical city center, the modern and comfortable Sheraton Bratislava Hotel offers 209 spacious guest rooms and suites, more than 700 sqm of flexible meeting space, Shine Spa with heated swimming pool, 24/7 Sheraton Fitness, as well as lobby lounge, true French brasserie with a summer terrace and a vibrant bar.
ID: 2989578  Dátum zverejnenia: 5.5.2017