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Front Office Manager
Sheraton Bratislava Hotel
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
1.5.2015
1.5.2015
Information about the position
Job description, responsibilities and duties
• Co-ordinate all activities, operations and running of Front Office – whilst actively displaying a proactive front of house leadership style.
• Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times
• Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
• Set up and maintain a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
• Ensure efficient guest registration, check out, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedures.
• Assist in new-hire, manage and train front desk staff.
• Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
• Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
• Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.
• Actively solicit guest opinion by ensuring a strong lobby presence – meeting guests regularly.
• Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times
• Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
• Set up and maintain a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
• Ensure efficient guest registration, check out, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedures.
• Assist in new-hire, manage and train front desk staff.
• Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
• Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
• Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.
• Actively solicit guest opinion by ensuring a strong lobby presence – meeting guests regularly.
Employee perks, benefits
- Possibility to belong to international hotel chain
- Further career development
- Meals for associates provided free of charge
- To gain knowledge about standards of 5* hotel
- Further career development
- Meals for associates provided free of charge
- To gain knowledge about standards of 5* hotel
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Other knowledge
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft Word - Advanced
Driving licence
B
Number of years of experience
3
Personality requirements and skills
• High school diploma required, preferably in Hotel or Business Administration
• Experience in a similar position
• Good communication skills, both verbal and written.
• Can handle difficult situations with poise and self-assurance demonstrate emotional stability and humility; remain calm, confident, and dependable during a crisis
• Knowledge of hotel systems Opera, Micros
• Experience in a similar position
• Good communication skills, both verbal and written.
• Can handle difficult situations with poise and self-assurance demonstrate emotional stability and humility; remain calm, confident, and dependable during a crisis
• Knowledge of hotel systems Opera, Micros
Advertiser
Brief description of the company
Located in EUROVEA – modern city center on the Danube river side – and just a few minutes from Bratislava’s historical city center, the modern and comfortable Sheraton Bratislava Hotel offers 209 spacious guest rooms and suites, more than 700 sqm of flexible meeting space, Shine Spa with heated swimming pool, 24/7 Sheraton Fitness, as well as lobby lounge, true French brasserie with a summer terrace and a vibrant bar.
ID: 2067902
Dátum zverejnenia: 31.3.2015
2015-03-31
lokalita: Bratislava Pozícia: Accommodation Manager, Department Manager, Hotel manager, Receptionist Spoločnosť: Sheraton Bratislava Hotel