Spa Manager

Sheraton Bratislava Hotel

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

• Prepare in conjunction with the Director of Sales the annual sales and marketing plan
• Provide input for the annual department sales budgets and forecasts
• Establish retail sales strategy for all items based on the annual number of turns per year and the treatment sales strategy
• Review business analysis reports and KPI’s implement action to ensure maximum returns
• Manage the business' overall financial performance (income statement and balance sheet; P&L)
• Add value through revenue growth and operational efficiency through process improvement.
• Collect and analyze data to make customer focused business decisions; ensure associates understand and exceed customer expectations
• Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries
• Effectively roster and book staff to cover all forecasted events and manage the monthly manpower costs as percentage of revenue and in relation to covers and the productivity
• Establish and maintain retail targets as a percentage of revenues
• Conduct daily meetings to discuss service goals and objectives for the day
• Attract, retain, coach and develop and train others - both for their personal growth and to meet organizational needs
• Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance
• Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others
• Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others
• Provide constructive feedback to staff to promote a positive work environment and establish open, candid, and trusting relationships
• Communicate effectively to ensure optimum performance and consistent service between the Hotel and the spa
• Encourage and empower the success of others; create enthusiasm, investment, and a desire to excel; gain support and commitment from others; promote a healthy life balance
• Celebrate and reward significant organizational achievements and create a fun work environment

Employee perks, benefits

- Possibility to belong to international hotel chain
- Further career development
- Meals for associates are provided free of charge
- To gain knowledge about standards of 5* hotel

Information about the selection process

In case you are interested in this position, please send us your CV in English language. We would like to thank very much to all applicats, however, only selected candidates will be invited for an interview. Thank you very much for understanding.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and
Slovak - Upper intermediate (B2)

Computer skills - user

Microsoft Outlook - advanced
Microsoft Word - advanced

Number of years of experience

2

Personality requirements and skills

• Can handle difficult situations with poise and self-assurance; demonstrate emotional stability and humility; remain calm, confident, and dependable during a crisis; willing to take risks publicly
• Speaks English fluently
• Has excellent communication skills, both verbal and written
• Demonstrates knowledge of current trends in spa, health & wellness industry
• Has significant achievement and management experience in spa, health & wellness operations

Advertiser

Brief description of the company

Located in EUROVEA – modern city center on the Danube river side – and just a few minutes from Bratislava’s historical city center, the modern and comfortable Sheraton Bratislava Hotel offers 209 spacious guest rooms and suites, more than 700 sqm of flexible meeting space, Shine Spa with heated swimming pool, 24/7 Sheraton Fitness, as well as lobby lounge, true French brasserie with a summer terrace and a vibrant bar.

Company address

Sheraton Hotel Bratislava
Pribinova 12
811 09 Bratislava
http://www.sheratonbratislava.com
ID: 1904124   Dátum zverejnenia: 22.2.2016