Reservation Agent

Reservation Agent ensures fluent reservation process by handling reservations using friendly and courteous manner according to the Standards of procedures. Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.

- makes reservations over the phone using friendly and courteous manner of communication in accordance to the Starwood standards of procedures
- makes reservations coming via e-mail, fax, internet page and/or any other way (e.g. direct communication with the guest at Front office etc.) according to the standards of procedures
- records all reservation information (new reservation, changes to reservation, denials or cancellations of reservations) accurately, with all details requested and in timely manner
- sends confirmations of reservations to the guests using prescribed templates and agreed forms
- files all reservations connected documentation (orders, confirmation, rooming lists etc.) in a systematic order for easy referral
- identifies group reservations and records group reservations accurately with sufficient information traces according to the Revenue Manager instructions
- makes daily follow up of traces connected with reservations
- achieves maximum occupancy and average rate by utilizing yield management as set up in the system
- uses up-selling techniques
- has knowledge and provides accurate information to the guests about the product, rates, all hotel outlets and promotional programs

- Possibility to belong to international hotel chain
- Further career development
- Meals for associates are provided free of charge
- To gain knowledge about standards of 5* hotel

If you are interested in this position, please send us your CV in English language. We would like to thank you for your interest however please be informed that only pre-selected candidates will be invited for an interview.