Front Office Agent /Receptionist

Sheraton Bratislava Hotel

Place of work
Pribinova 12, 811 09 Bratislava
Contract type

Information about the position

Job description, responsibilities and duties

• Ensure prompt, efficient and courteous reception of hotel guests.
• Ensure correct and accurate cash handling in accordance with internal standards and policies.
• Maintains accurate and complete check-in/check-out procedures of all incoming and outgoing emails, faxes and telephone calls.
• In absence of reservation department deputize them and provide all needed and requested reservation services. All room offer requests and individual reservation requests must be responded within two hours of receiving.
• Communication and recording of complaints in accordance with internal standards and policies.
• Ensure that all Front desk stations are equipped with office supplies as needed.
• Full awareness of current daily status of Hotel, be aware of daily functions, events, VIP and group arrivals.
• Ensure smooth hand over to next/afternoon shift.

Employee perks, benefits

* exciting opportunity to be a part of prestigious global hotel chain
* growth and self-development opportunities
* employee canteen free of charge
* discounts on accommodation and services in Starwood hotels for employees and their family members all over the world

Information about the selection process

In case you are interested in the position, please send us your CV. We would like to thank to all applicants, however, only selected candidates will be invited for an interview. Thank you very much for understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and
Slovak - Upper intermediate (B2)

Computer skills - user

Microsoft Word - advanced
Microsoft Outlook - advanced

Number of years of experience


Personality requirements and skills

* experience within the hospitality industry prefered
* Front Office experience in an advantage
* fluent in English
* positive attitude
* enthusiasm in delivering outstanding guest service
* knowledge of reservation system Opera and familiarity with Internet/MS Office applications


Brief description of the company

Located in EUROVEA – modern city center on the Danube river side – and just a few minutes from Bratislava’s historical city center, the modern and comfortable Sheraton Bratislava Hotel offers 209 spacious guest rooms and suites, more than 700 sqm of flexible meeting space, Shine Spa with heated swimming pool, 24/7 Sheraton Fitness, as well as lobby lounge, true French brasserie with a summer terrace and a vibrant bar.

Company address

Sheraton Hotel Bratislava
Pribinova 12
811 09 Bratislava
ID: 1083669   Dátum zverejnenia: 14.9.2016