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IT Application Support Analyst
SEITEQ s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
Our client is a global provider of software solutions and from their Bratislava office they manage the whole life cycle of one of their key global solutions. Starting from ideas of improvement to requests & proposals and ending up with development and testing, their dynamic team of talented young professionals make things happen. How would you feel, knowing that every day, tens of thousands people use something you helped to create?
They're looking for a new team member for their support team in Bratislava able to analyze more complex support cases (Tier 2/Tier 3) reported by their customers and also to provide consulting and solutions for IT issues and problems occurring in customers‘ environment. Support is provided in English language to our 1st/2nd line contacts in various countries/customer.
They're looking for a new team member for their support team in Bratislava able to analyze more complex support cases (Tier 2/Tier 3) reported by their customers and also to provide consulting and solutions for IT issues and problems occurring in customers‘ environment. Support is provided in English language to our 1st/2nd line contacts in various countries/customer.
Information about the selection process
• Investigates, diagnoses and resolves Tickets that cannot be fixed at previous level.
• Understands the service level and execution according to the time-lines.
• Uses collaboration of 3rd party resources (consultants and development team etc.) for efficient Ticket resolution, particularly on critical incidents.
• Checks Tickets on receipt to ensure correct assignment and that sufficient information has been provided to allow work to start.
• Provide timely and accurate updates to Tickets to give visibility of their work to the end-users, management, SDs and other RGs.
• Provide clear justifications and a summary of analysis prior to reassignments.
• Ensure that all resolutions are clearly documented and classification is correct.
• Perform sufficient testing to ensure that the recovery action is complete and that the service has been fully restored to the end-user.
• Provide information to Team leader on the issues he faces while resolving the tickets.
• Working hours are from 12:00pm (noon) until 8:00pm.
• Understands the service level and execution according to the time-lines.
• Uses collaboration of 3rd party resources (consultants and development team etc.) for efficient Ticket resolution, particularly on critical incidents.
• Checks Tickets on receipt to ensure correct assignment and that sufficient information has been provided to allow work to start.
• Provide timely and accurate updates to Tickets to give visibility of their work to the end-users, management, SDs and other RGs.
• Provide clear justifications and a summary of analysis prior to reassignments.
• Ensure that all resolutions are clearly documented and classification is correct.
• Perform sufficient testing to ensure that the recovery action is complete and that the service has been fully restored to the end-user.
• Provide information to Team leader on the issues he faces while resolving the tickets.
• Working hours are from 12:00pm (noon) until 8:00pm.
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Our client is a global provider of software solutions and from their Bratislava office they manage the whole life cycle of one of their key global solututions.
Our client is a global provider of software solutions and from their Bratislava office they manage the whole life cycle of one of their key global solututions.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Other knowledge
SQL - Basic
Personality requirements and skills
• Familiarity with Databases and SQL language
• Customer orientation and ability to adapt/respond to different types of characters
• Good communication skills
• Fluent English (spoken and written)
• Ability to multi-task, prioritize, and manage time effectively
• Customer support experience is welcome but not necessary
• Customer orientation and ability to adapt/respond to different types of characters
• Good communication skills
• Fluent English (spoken and written)
• Ability to multi-task, prioritize, and manage time effectively
• Customer support experience is welcome but not necessary
Advertiser
Brief description of the company
Consulting & Integration
Outsourcing
Software development
The company is a holder of a licence to offer recruitment services.
Outsourcing
Software development
The company is a holder of a licence to offer recruitment services.
Number of employees
25-49 employees
ID: 3092404
Dátum zverejnenia: 23.2.2018
2018-02-23
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: SEITEQ s.r.o.