Service Desk Specialist

SEITEQ s.r.o.

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

• Handle internal IT incidents and requests received via email, phone, or service desk application
• Incident logging through the Help Desk application, gathering required information and managing/prioritizing workload, escalations
• First level support for internal users, troubleshooting, coordination and follow ups, security, access management, troubleshooting, IT inventory management
• Provide feedback on open issues to involved parties, status updates, monitor ticket validation and closure
• Monitoring IT environment and services using sophisticated monitoring tools, root-cause analysis
• Ensuring that disruption from incidents and major incidents is minimized and solutions are implemented on time
• On call support for business disrupting incidents

Employee perks, benefits

• A pleasant international team and the opportunity to use English on daily bases
• Working with the newest technologies
• Fast growing company with bright future for personal development and professional career

Company on whose behalf the position is being filled

Banking, finance

International bank.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

• 3+ years' experience in service desk/helpdesk environment
• Basic server administration knowledge, AD, Office365, security
• Experience with issue tracking/service desks tools (JIRA or similar)
• Fluent English both written and spoken
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are technical, manager but also business users)
• Excellent problem solving skills
• Quick learner willing to improve his/her skills continuously
• Well organized person able to handle various tasks as the same time

Advertiser

Brief description of the company

Consulting & Integration
Outsourcing
Software development

The company is a holder of a licence to offer recruitment services.

Number of employees

25-49 employees
ID: 2884211  Dátum zverejnenia: 10.1.2017