Ponuky práce

Customer support engineer (PLC, DCS)

Place of work
Rožňavská 24, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The purpose of the role is to provide second level of customer technical support .
Troubleshoots problems with multifunctioning electro/mechanical equipment or software applications and recommends corrective action.
 Respond to customer issues via telephone, email, web, or fax
 Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
 Documentation of activities and findings in a case tracking tool
 Knowledge transfer via technical documentation such as Tech Notes, WebEx's, White Papers, Knowledge Base articles
 Perform complex problem solving, data collection, software upgrades or system audits at customer locations
 Replication / duplication of product issues reported by Customers
 Research into workarounds and solutions
 Develop effective working relationships with customers, co-workers and cross departmental personnel
 Document customer information and recurring technical issues to support product quality programs and product development
 Contribute actively to the development of improved tools, processes, and procedures in the Support Center
 Might provide consultations if necessary
 Might support proposal and sales functions if necessary
 Provide assistance to other engineers (CSE or project AE) during tests (internal or client) if necessary

Employee perks, benefits

• Opportunities to work in the international and multicultural working environment and also to get the international experience;
• Great team to work with, a nice place to work and flexible working hours;
• Training and development – Technical trainings, internal e-learning program and language courses;
• Life insurance and contribution to the private pension fund;
• Bonus for employee referral; and
• Company and teambuilding activities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Educational Specialization

Computer Science, Electrical Engineering or related discipline.

Language skills

English - Upper intermediate (B2)

Driving licence

B

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

 Desired 1 year of experience with customer support and or service operations in a process control environment, industrial automation (PLC, DCS)
 Fluent English (both in speaking and writing)
 Willingness to travel abroad (up to 20%) is required
 Confirmed experience with Microsoft Operating System
 Background in computer networking (including installations, setup, and troubleshooting)
 Customer Focus, Teamwork, Very good communication skills, Flexibility, Problem solving skills

Advertiser

Brief description of the company

Schneider Electric Systems Slovakia, a member of Schneider Electric group since 2014, is a global technology leader in process automation and software solutions offering safety, critical and distributed control systems, measurement & instrumentation products, visualization and simulation software solutions. The marketplace knows us from our premier brands - Avantis, Eurotherm, Foxboro, Simsci-Esscor, Triconex and Wonderware.

Engineering Excellence Center has been operating in Bratislava since 2008 and employ up to 90 employees.
The center has been successfully executing engineering projects for well-known global customers in petrochemical, chemical, pharmaceutical and power industry.

Number of employees

50-99 employees

Company address

Schneider Electric Systems Slovakia s.r.o.
Rožňavská 24
821 04 Bratislava
http://www.schneider-electric.com/en/brands/invensys/invensys.jsp
ID: 2736375   Dátum zverejnenia: 9.11.2016