Assistance Service Coordinator Polish team


Place of work
Bratislava region, Senec
Contract type
Start date
Salary offered (gross)

Information about the position

Job description, responsibilities and duties

• Independently and simultaneously coordinate vehicle/engine related cases reported to Scania Assistance
• Administrate Scania Assistance cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer.
• Analyse and direct new customer requests to the most appropriate Scania workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment (GOP) to the repairing workshop
• Assist the repairing workshop to fulfil his assignment within the limit of the provided GOP
• Continuously inform and keep all parties including the customer updated on the progress of case
• According to manuals and guidelines continuously update the emergency case handling system (SES) including keeping the log updated
• Report to the Supervisor in case of quality problems in the breakdown services as per the service failure routine and with the view to help the service network to improve on respective markets.
• Take responsibility for understanding the entire Scania Assistance process from customer call to workshop invoice paid
• Actively participate in Scania Assistance improvement work in accordance with SRS methods
• Work in continuous operation

Employee perks, benefits

Work in an international company
Education, training

Information about the selection process

Please send us your CV Slovak and English languages

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization


Language skills

English - Upper intermediate (B2) and
Polish - Advanced (C1)

Driving licence


Number of years of experience


Personality requirements and skills

Customer service experience
Very good verbal and written knowledge in polish language
Good verbal and written knowledge in English
Good IT knowledge and experience
three-shift operation


Brief description of the company

Scania patrí k lídrom na trhu nákladných vozidiel na Slovensku.
Dodáva na náš trh ťažké nákladné vozidlá (nad 18t), diaľkové i mestské autobusy. Okrem predaja nových vozidiel, servisnej činnosti a predaja náhradných dielcov poskytuje spoločnosť ešte celý rad ďalších služieb, medzi ktoré patria predaj jazdených vozidiel, prenájom vozidiel, servisné zmluvy, nepretržitá servisná asistenčná služba a ďalšie.

Number of employees

200-249 employees

Company address

Diaľničná cesta 4570/2A
903 01 Senec
ID: 2827243   Dátum zverejnenia: 29.3.2017