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Business One Support Consultant
SAP Services s.r.o.
Place of work
Plynárenská, 7/A, 82109, Bratislava
Plynárenská, 7/A, 82109, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
PURPOSE AND OBJECTIVES:
SAP Slovakia is the leading provider of high-quality IT support & services to international SAP customers. Currently we are looking for an experienced Support Consultant with fluency in English to support customers that are using our SAP Business One solution. SAP Business One is a single integrated business management application for small and medium businesses including all core business functions: Accounting and financials, Sales and customer relationship management, Purchasing and operations, Inventory and distribution, Reporting and administration.
In this challenging role, you will join the global Business One organization on its mission to achieve customer success in the mass volume market. You will have a dual reporting line to the global functional topic lead and to the location manager.
EXPECTATIONS AND TASKS:
In a support capacity, you will have the following key responsibilities:
• Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
• Correctly evaluating the impact of the reported issues on our client’s business
• Liaising with Development Teams to identify bugs and missing product functionality
• Documenting solutions to known issues and consulting questions
• Moderating Product Discussion Forums
• Participating in internal projects that drive Support Automation and Partner Enablement
• Work Hours: shift schedule for business needs from 9:00 – 22:00 CET
SAP Slovakia is the leading provider of high-quality IT support & services to international SAP customers. Currently we are looking for an experienced Support Consultant with fluency in English to support customers that are using our SAP Business One solution. SAP Business One is a single integrated business management application for small and medium businesses including all core business functions: Accounting and financials, Sales and customer relationship management, Purchasing and operations, Inventory and distribution, Reporting and administration.
In this challenging role, you will join the global Business One organization on its mission to achieve customer success in the mass volume market. You will have a dual reporting line to the global functional topic lead and to the location manager.
EXPECTATIONS AND TASKS:
In a support capacity, you will have the following key responsibilities:
• Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
• Correctly evaluating the impact of the reported issues on our client’s business
• Liaising with Development Teams to identify bugs and missing product functionality
• Documenting solutions to known issues and consulting questions
• Moderating Product Discussion Forums
• Participating in internal projects that drive Support Automation and Partner Enablement
• Work Hours: shift schedule for business needs from 9:00 – 22:00 CET
Employee perks, benefits
• Opportunities for professional growth
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Wide range of benefits (meal vouchers, contribution to the life and pension insurance, above standart medical care, 25 days of vacation days per calendar year)
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Wide range of benefits (meal vouchers, contribution to the life and pension insurance, above standart medical care, 25 days of vacation days per calendar year)
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
WORK EXPERIENCE:
• Minimum 2 years Product Support experience in a Multinational Company (preferred)
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
• Degree in Computer Science or IT (preferred) or equivalent work experience
• Good understanding of the business process at small or medium business including end-user knowledge of an ERP software solution
• Programming background preferably (VB, VC++ or Java).
• Database Management System Administration (SQL Server) and query language
• Expertise in Linux
• Knowledge of database concepts such as SQL locks, deadlocks, indexing etc.
• Experience with troubleshooting database performance issues using tools such as profiler, DMVs
• Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
• Aptitude and/or experience to deal with challenging support cases
• Excellent problem solving & analytical ability
• Strong customer focus & interpersonal skills
• Fluency in English
• Excellent communication skills (written and oral)
• Ability to work as part of a multi-cultural team
• Minimum 2 years Product Support experience in a Multinational Company (preferred)
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
• Degree in Computer Science or IT (preferred) or equivalent work experience
• Good understanding of the business process at small or medium business including end-user knowledge of an ERP software solution
• Programming background preferably (VB, VC++ or Java).
• Database Management System Administration (SQL Server) and query language
• Expertise in Linux
• Knowledge of database concepts such as SQL locks, deadlocks, indexing etc.
• Experience with troubleshooting database performance issues using tools such as profiler, DMVs
• Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
• Aptitude and/or experience to deal with challenging support cases
• Excellent problem solving & analytical ability
• Strong customer focus & interpersonal skills
• Fluency in English
• Excellent communication skills (written and oral)
• Ability to work as part of a multi-cultural team
Advertiser
Brief description of the company
As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
ID: 2021811
Dátum zverejnenia: 20.2.2015
2015-02-20
lokalita: Bratislava Pozícia: IT Consultant, IT/Technical Support Specialist, Programmer Spoločnosť: SAP Services s.r.o.