Field Support Engineer

ROLE DESCRIPTION
The Field Support Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry Sales Force and other CSM staff by interpreting complex technical information providing systems programming assistance, informal product/system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, faultfinding and co-ordinates hardware, software system projects and attends to emergency callout situations.

KEY RESPONSIBILITIES OF THE ROLE
# FUNCTIONAL
• Provide technical assistance for Rockwell Automation and 3rd party equipment. Provide skills to meet individual customer needs Actively Participate in the enrolment of the 24h service contracts
• Be prepared to assist RA offices in other countries (short term assistance)
• Maintain good relationship with the customer during and after completion of the services
• Pre sales system consultancy and conceptual design of Rockwell Automation solutions
• Assisting in preparing technical proposals
• Assisting in preparation and/or presentation of technical solutions to customers
• Provide timely feedback on status to supervisor
• Strive for continuous improvement in the Customer Service quality system
• Be responsible and accountable for assigned tasks
• Be responsible to maintain and improve documentation and implementation of the Quality System as indicated in the Quality Manual

# BUSINESS
• Continuously promote all possible Rockwell Automation CSM services and products
• Understands business models and how they can be exploited

# LEADERSHIP
• Ability to set and achieve challenging targets
• Takes initiative in response to changing circumstances within the organization or markets
• Ensure the right level of business information exchanged within the organization
• Coaches others to improve performance
• Keeps skills and knowledge in all areas (technical and commercial) up to date

# INTERPERSONAL
• Provides timely information to support effective management of the business to all levels
• Excellent communication to foster an open environment
• Identifies key issues from information gathered
• Demonstrates behavior in accordance with Rockwell Automation values
• Acts with highest integrity in all areas
• Ability to motivate others and him/herself

REQUIRED CANDIDATE ATTRIBUTES
# SKILLS KNOWLEDGE EXPERIENCE EDUCATION (SKEE):
• Minimum 3 years’ experience in similar position
• Good Interpersonal and communication skills
• Fluent knowledge of English language
• Fluent knowledge of Hungarian language
• Excellent knowledge of the industrial automation product range and applications
• Excellent fault finding skills
• Ability to work with a diverse range of products and applications
• Ability to work independently
• Contributes professional & technical expertise
• Collaborates & team effectively
• Communicates effectively
• Adds value for customers & partners
• Attains results
• Drives productivity
• Drives growth
• Demonstrates business & financial acumen
• Leads change
• Acts courageously

# INFORMATION PROCESSING CAPABILITY (IPC):
• Completes own tasks/responsibilities, but also contributes to others efforts when requested
• Establishes and maintains effective work relationships within own team/group to facilitated successful execution of work assignments
• Shares concerns and ideas, especially when requested
• Involves the right people to obtain needed information to perform role
• Listens carefully and attentively; ensures guidance and feedback related to role is understood
• Understands the needs and requirements of people supported by their position (typically internal customers)
• Suggests changes to tasks or processes associated with position to better meet needs and requirements of those supported by position
• Understands how own work is part of a broader work process or processes
• Adheres to defined standards, methods and procedures
• Displays excellent troubleshooting and problem solving ability (thinking outside the box as and when required)

# TEMPERAMENT:
• Is honest and fair in dealings with others; words and actions are consistent with RA values and standards of ethical conduct
• Addresses conflicts and other barriers to collaboration directly and constructively, or seeks and follow guidance from supervisor to do so.
• Communicates clearly one to one

# ACCEPTS ROLE REQUIREMENTS:
• Fulfils position responsibilities in ways that differentiate Rockwell Automation products or services, or help others to do so
• Establishes well-defined (i.e. SMART) goals and development plans associated with position responsibilities *SMART Goals are Specific, Measurable, Attainable, Results-orientated, Timed
• Fulfils responsibilities of position at agreed-upon standards and achieves agreed-upon goals
• Holds self accountable for keeping commitments maintaining standards and achieving goals
• Is open to learning and taking on new tasks to fulfil position responsibilities
• Accepts responsibility for coaching, mentoring and training all reports
• Agrees to on-call and off site aspect of this role

• Working place in Slovakia
• Friendly working environment
• Lunch vouchers and other benefits
• Full time jobs
• Real possibility of professional growth