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Product Specialist HUB Poland (Slovak/Czech language)
Roche Slovensko, s. r.o.
Place of work
Regional Customer Support Center in Warsaw, Poland
Regional Customer Support Center in Warsaw, Poland
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
As a Product Specialist you will deal with support requests and queries from customers and Roche staff (engineers, sales representatives) via phone or e-mail.
Main responsibilities:
• Supporting software set-up/ configuration/ installation/ troubleshooting for
- Pre-/post-analytical instruments
- Laboratory Information Systems (LIS)
- Other IT related systems which are supplied by Roche.
• Taking care of proper documentation of all activities in the CRM (Customer Relationship Management) system.
• Being responsible for information and knowledge transfer, support for product updates and new launches as well as quality monitoring.
• Cooperating with colleagues from the international team and taking responsibility in the implementation of individual projects and goals.
Main responsibilities:
• Supporting software set-up/ configuration/ installation/ troubleshooting for
- Pre-/post-analytical instruments
- Laboratory Information Systems (LIS)
- Other IT related systems which are supplied by Roche.
• Taking care of proper documentation of all activities in the CRM (Customer Relationship Management) system.
• Being responsible for information and knowledge transfer, support for product updates and new launches as well as quality monitoring.
• Cooperating with colleagues from the international team and taking responsibility in the implementation of individual projects and goals.
Employee perks, benefits
We offer:
• An interesting working environment in a dynamic IT & Worflow international team in Warsaw
• A competitive salary and transparent remuneration system
• Systematic education and career opportunities
• Company group life insurance
• A sport benefits system for employees
• Private medical coverage
• The background of a successful Swiss-origin company
• Relocation package covered by the company
• An interesting working environment in a dynamic IT & Worflow international team in Warsaw
• A competitive salary and transparent remuneration system
• Systematic education and career opportunities
• Company group life insurance
• A sport benefits system for employees
• Private medical coverage
• The background of a successful Swiss-origin company
• Relocation package covered by the company
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Electronics or related field
Language skills
Slovak - Proficiency (C2) and Czech - Proficiency (C2) and English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Driving licence
B
Personality requirements and skills
Successful candidate comes from a similar working background, where handling problems and dealing with queries from the healthcare area is familiar to you.
You are somebody who is passionate about providing a good service and works well within an international team environment. A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.
You have:
• Native/perfect Czech or Slovak language skills (obligatory).
• Polish language will be an asset.
• Good English communication skills - necessary for abroad trainings/ documentation/ team cooperation.
• Experience with diagnostics instruments or laboratory information systems will be an asset.
• Network/ TCP/ Windows awareness.
• Focus on providing excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and being comfortable as part of a team.
• Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.
• Driving license B.
You are somebody who is passionate about providing a good service and works well within an international team environment. A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.
You have:
• Native/perfect Czech or Slovak language skills (obligatory).
• Polish language will be an asset.
• Good English communication skills - necessary for abroad trainings/ documentation/ team cooperation.
• Experience with diagnostics instruments or laboratory information systems will be an asset.
• Network/ TCP/ Windows awareness.
• Focus on providing excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and being comfortable as part of a team.
• Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.
• Driving license B.
Advertiser
Brief description of the company
At Roche, 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
https://www.youtube.com/watch?v=A4fDD8ByyrE
https://www.youtube.com/watch?v=A4fDD8ByyrE
Number of employees
100-149 employees
ID: 2641918
Dátum zverejnenia: 12.1.2017
2017-01-12
lokalita: Poland Pozícia: Product Manager - Specialist Spoločnosť: Roche Slovensko, s. r.o.