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Product Specialist for Serum Work Area HUB Poland (Slovak/Czech language)
Roche Slovensko, s. r.o.
Place of work
Regional Customer Support Center in Warsaw, Poland
Regional Customer Support Center in Warsaw, Poland
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
As a Product Specialist you will deal with support requests and queries from customers and Roche staff (engineers, sales representatives) via phone or e-mail.
Main responsibilities:
• Ensuring technical support/ configuration/ installation/ troubleshooting for analytical instruments or systems which are supplied by Roche using phone and remote connection.
• Taking over technical activities on customer sites, supporting field service, application specialists and sales representatives.
• Designing and conducting training courses for customers and Roche employees.
• Being responsible for information and knowledge transfer, support for product updates and new launches as well as quality monitoring.
• Taking care of proper documentation of all activities in the CRM (Customer Relationship Management) system.
• Cooperating with colleagues from the international team and taking responsibility in the implementation of individual projects and goals.
Main responsibilities:
• Ensuring technical support/ configuration/ installation/ troubleshooting for analytical instruments or systems which are supplied by Roche using phone and remote connection.
• Taking over technical activities on customer sites, supporting field service, application specialists and sales representatives.
• Designing and conducting training courses for customers and Roche employees.
• Being responsible for information and knowledge transfer, support for product updates and new launches as well as quality monitoring.
• Taking care of proper documentation of all activities in the CRM (Customer Relationship Management) system.
• Cooperating with colleagues from the international team and taking responsibility in the implementation of individual projects and goals.
Employee perks, benefits
We offer:
• An interesting working environment in a dynamic, international team in Warsaw
• A competitive salary and transparent remuneration system
• Systematic education and career opportunities
• Company group life insurance
• A sport benefits system for employees
• Private medical coverage
• The background of a successful Swiss-origin company
• Relocation package covered by the company
• An interesting working environment in a dynamic, international team in Warsaw
• A competitive salary and transparent remuneration system
• Systematic education and career opportunities
• Company group life insurance
• A sport benefits system for employees
• Private medical coverage
• The background of a successful Swiss-origin company
• Relocation package covered by the company
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Electronics or related field
Language skills
Slovak - Proficiency (C2) and Czech - Proficiency (C2) and English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Driving licence
B
Personality requirements and skills
Successful candidate comes from a similar working background (medical, chemistry, biology or related), where handling problems and dealing with queries from the healthcare area is familiar to you.
You are somebody who is passionate about helping people and providing a good service and works well within an international team environment. A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.
You have:
• Native/perfect Czech or Slovak language skills (obligatory), Polish or Russian language is a plus.
• Good English communication skills - necessary for training courses abroad/ documentation/ team cooperation (B1 Common European Framework of reference).
• Several years of job or education experience in the medical, technical environment by working in customer service incl. training, in sales/marketing or in a laboratory would be an advantage.
• Problem solving skills / methodological search for errors.
• Focuse on providing excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and being comfortable as part of a team.
• Team spirit, intercultural cooperation.
• Knowledge in usage of business software (e.g. MS Office), knowledge in usage of documentation tools (CRM).
• Willingness to permanently learn and ability to work under pressure.
• Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.
You are somebody who is passionate about helping people and providing a good service and works well within an international team environment. A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.
You have:
• Native/perfect Czech or Slovak language skills (obligatory), Polish or Russian language is a plus.
• Good English communication skills - necessary for training courses abroad/ documentation/ team cooperation (B1 Common European Framework of reference).
• Several years of job or education experience in the medical, technical environment by working in customer service incl. training, in sales/marketing or in a laboratory would be an advantage.
• Problem solving skills / methodological search for errors.
• Focuse on providing excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and being comfortable as part of a team.
• Team spirit, intercultural cooperation.
• Knowledge in usage of business software (e.g. MS Office), knowledge in usage of documentation tools (CRM).
• Willingness to permanently learn and ability to work under pressure.
• Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.
Advertiser
Brief description of the company
At Roche, 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
https://www.youtube.com/watch?v=A4fDD8ByyrE
https://www.youtube.com/watch?v=A4fDD8ByyrE
Number of employees
100-149 employees
ID: 2641826
Dátum zverejnenia: 12.1.2017
2017-01-12
lokalita: Poland Pozícia: Product Manager - Specialist Spoločnosť: Roche Slovensko, s. r.o.