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Technical Specialist in Roche Diagnostics Poland
Roche Slovensko, s. r.o.
Place of work
Poland
Poland
Contract type
full-time
full-time
Start date
internal candidates 4.Q 2015, external 1.Q 2015
internal candidates 4.Q 2015, external 1.Q 2015
Wage (gross)
dohodou
dohodou
Information about the position
Job description, responsibilities and duties
- Technical Specialist in the EMEA Regional Customer Support Center hub in Roche Diagnostics Poland based in Warsaw
- Handling of Customer and Staff Inquiries by Phone and in Written Form
- Identification and Troubleshooting of complex Failures, Extended Complaint Management
- Conducting and Design of Customer and Staff Training
- Information and Knowledge Transfer, Support for Product Updates and Launches, Quality Monitoring
- service activities On site, Support of FSR and Sales Reps
- Handling of Customer and Staff Inquiries by Phone and in Written Form
- Identification and Troubleshooting of complex Failures, Extended Complaint Management
- Conducting and Design of Customer and Staff Training
- Information and Knowledge Transfer, Support for Product Updates and Launches, Quality Monitoring
- service activities On site, Support of FSR and Sales Reps
Employee perks, benefits
We offer:
- interesting working in an international dynamic team in Warsaw
- competitive salary and transparent remuneration system
- systematic education and career opportunities
- background of succesfull foreign original company
- interesting working in an international dynamic team in Warsaw
- competitive salary and transparent remuneration system
- systematic education and career opportunities
- background of succesfull foreign original company
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Engineer or a technician (e.g. in electrical engineering or medical technology) or chemical engineer, biologist or qualification as a laboratory technician or medical technical assistant
Language skills
Slovak - Upper intermediate (B2) and English - Intermediate (B1)
Personality requirements and skills
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point. You are a person who takes initiative courageously and creatively. You are open to new ideas and challenge conventional paradigms.
You also:
• Have minimum 3 years of job experience in the medical, technical environment by working in customer service incl. training in sales/marketing or in a laboratory
• “Near native” in at least one of the served languages, i.e. written and spoken technical language skills and everyday speech
• preferably good knowledge in written and spoken hub language and in English; ideally, fluent in a second served language
• in addition good knowledge of Hungarian language is advantage
• problem solving skills / methodological search for errors
• knowledge in usage of business software (e.g. MS Office), knowledge in usage of documentation tools (CRM)
• Good application knowledge in medical analysis systems and quality assurance of Molecular or Tissue Diagnostics.
• In-depth know-how with regard to robotics, mechanics, electrical engineering, fluid systems and medical issues
• good communication skills, customer / Service orientation
• team spirit, intercultural cooperation
• wilngness to learn
• ability to work under pressure
You also:
• Have minimum 3 years of job experience in the medical, technical environment by working in customer service incl. training in sales/marketing or in a laboratory
• “Near native” in at least one of the served languages, i.e. written and spoken technical language skills and everyday speech
• preferably good knowledge in written and spoken hub language and in English; ideally, fluent in a second served language
• in addition good knowledge of Hungarian language is advantage
• problem solving skills / methodological search for errors
• knowledge in usage of business software (e.g. MS Office), knowledge in usage of documentation tools (CRM)
• Good application knowledge in medical analysis systems and quality assurance of Molecular or Tissue Diagnostics.
• In-depth know-how with regard to robotics, mechanics, electrical engineering, fluid systems and medical issues
• good communication skills, customer / Service orientation
• team spirit, intercultural cooperation
• wilngness to learn
• ability to work under pressure
Advertiser
Brief description of the company
At Roche, 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
https://www.youtube.com/watch?v=A4fDD8ByyrE
https://www.youtube.com/watch?v=A4fDD8ByyrE
Number of employees
100-149 employees
ID: 1919609
Dátum zverejnenia: 18.11.2014
2014-11-18
lokalita: Poland Pozícia: Call Operator, Service Technician Spoločnosť: Roche Slovensko, s. r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: dohodou