Business Relationship Manager (card business)

Business Relationship Manager is responsible for maintaining a positive relationship with customers (Raiffeisen banks) in CEE region, identifying customer needs and ensuring that RPC is able to meet these needs with our services.

The main objectives are:
- Maintain Customer Relationship through close communication and engagement.
- Identify Service Requirements, customer need and demands, identify changing business strategy and objectives and ensure that continual improvement opportunities are being fed in to maximize their business value.
- Accountable for development, managing expectations and ensuring efficient and effective delivery of all services.
- Sigh up Customers to Standard Services and maintain the agreements, monitoring and maintaining the main SLAs and KPIs.
- Ensure that the satisfaction is managed through measuring by Customer Satisfaction Survey, driving and monitoring the continuous improvement.
- Handle and Monitor Customer Complaints within the company.
- Build a bridge between the Customer and internal teams, translating demand into supply, ensuring supply-demand alignment.
- Accountable for business partner awareness of systems security requirements and responsibilities.
- Ensure the alignment and compliance with group and company standards and strategies.
- Driving the knowledge transfer among the customers withing group sharing the best ideas for their card business.

Stabile environment in an international company within one of the strongest bank groups in Central and Eastern Europe
- Work on interesting and challenging projects for Raiffeisen banks from IT vendor site
- Social events
- Referral programme

Attractive benefit package:
- Cafeteria plan (allows employees to choose from different types of benefits)
- Bank products with special conditions
- Supplementary pension plan
- Extra vacation days
- Flexible working hours
- Healthcare programme
- Long-term sick leave compensation

Do motivačného listu prosím uveďte dôvod, prečo Vás pozícia oslovila.

Vopred ďakujeme všetkým uchádzačom za prejavený záujem. Údaje, ktoré poskytnete starostlivo posúdime a spracujeme v súlade so zákonom o ochrane osobných údajov. Kontaktovať budeme len vybraných uchádzačov. Ďakujeme za pochopenie.