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Technical Adviser - German speakers
Reed Personnel Services Czech Republic s.r.o.
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Reed is seeking speakers of German with previous Tech Support experience or IT background from high school or college. This position is at an international company established in Brno, Czech Republic. This would suit candidates with good understanding of computers, network, software, mobile devices and cloud based technologies.
In this role you would:
* Be the first point of contact for incidents and service requests logged by the end users
* Receive, log and manage tickets received via Phone/Email/Chat/web-forms
* Provide 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and mobile), network, applications and computer peripherals
* Prioritize requests and incidents based on impact and urgency by selecting severity level
* Escalate and coordinate unresolved tickets with the relevant technical teams located globally
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
* Maintain a high degree of customer service for all support queries and adhere to all service management principles
* Create and update support documentation and knowledge base articles to assist other support staff and end users
In this role you would:
* Be the first point of contact for incidents and service requests logged by the end users
* Receive, log and manage tickets received via Phone/Email/Chat/web-forms
* Provide 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and mobile), network, applications and computer peripherals
* Prioritize requests and incidents based on impact and urgency by selecting severity level
* Escalate and coordinate unresolved tickets with the relevant technical teams located globally
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
* Maintain a high degree of customer service for all support queries and adhere to all service management principles
* Create and update support documentation and knowledge base articles to assist other support staff and end users
Employee perks, benefits
Our client offers:
* Interesting salary package
* Joining bonus of 1,111 EUR (gross)
* 5 weeks of holidays
* Contribution to meal vouchers
* Initial training
* Interesting and responsible position in a growing international company
* Work in young and multicultural team
* Modern offices in the center of Brno, 2nd largest city of Czech Republic
* Relocation assistance for candidates from abroad
* Interesting salary package
* Joining bonus of 1,111 EUR (gross)
* 5 weeks of holidays
* Contribution to meal vouchers
* Initial training
* Interesting and responsible position in a growing international company
* Work in young and multicultural team
* Modern offices in the center of Brno, 2nd largest city of Czech Republic
* Relocation assistance for candidates from abroad
Company on whose behalf the position is being filled
Other administrative and support service activities
International company
International company
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
German - Upper intermediate (B2) and English - Intermediate (B1)
Personality requirements and skills
We are looking for:
* Very good written and verbal communication skills in English and German language
* Excellent organizational skills
* Strong active listening skills
* Prior IT support experience – Managing incidents including business expectations and communication
* Knowledge/experience with enterprise IT infrastructure will be an added advantage
* Knowledge of ITIL or similar IT Service management framework is an added advantage
Please note that ONLY EU CITIZENS WILL BE CONSIDERED.
If you match the above requirements and want to know more about this role, apply to this ad or send your CV in English to Barbora Hanelová (barbora.hanelovaATreedglobal.com) in all confidentiality.
For more info about our current openings please connect with me via Linkedin:
https://cz.linkedin.com/pub/barbora-hanelova/62/907/815
By replying to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.
* Very good written and verbal communication skills in English and German language
* Excellent organizational skills
* Strong active listening skills
* Prior IT support experience – Managing incidents including business expectations and communication
* Knowledge/experience with enterprise IT infrastructure will be an added advantage
* Knowledge of ITIL or similar IT Service management framework is an added advantage
Please note that ONLY EU CITIZENS WILL BE CONSIDERED.
If you match the above requirements and want to know more about this role, apply to this ad or send your CV in English to Barbora Hanelová (barbora.hanelovaATreedglobal.com) in all confidentiality.
For more info about our current openings please connect with me via Linkedin:
https://cz.linkedin.com/pub/barbora-hanelova/62/907/815
By replying to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.
Advertiser
Brief description of the company
REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
ID: 2337783
Dátum zverejnenia: 14.4.2016
2016-04-14
lokalita: Brno - City Pozícia: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Reed Personnel Services Czech Republic s.r.o.