Driver desk manager

• Reports to Operations Director
• Responsible for setting up the International Call Center
• Manages and supports team of Driver Desk Agents in a Drivers Desk Call Center
• Perform forecasting and scheduling of inbound and outbound activities
• Monitors and ensures accountability for the application of operating systems including policies and procedures, operating structure, and information flow
• Ensures performance and quality standards through coaching and development responsibilities. Prepares and contributes to the International Call Center performance reviews.
• Holds 1 on 1 conversations and team meetings
• Does call observations, administrates action plans
• Maintains quality documentation for each direct report
• Acts as an ambassador to promote the satisfaction of Arval’s drivers
• Works with key stakeholders (local and international) to continually improve Arval’s driver related processes
• Implements best practice functionality of telephony system by working closely with IT
• Tracks call satisfaction rate and measures KPIs
• Provides direction and guidance to Driver Desk Agents
• Solves complicated cases and escalated complaints.

 Interesting job in international environment
 Challenging tasks
 Motivation salary package and benefits

Bankovníctvo, peňažníctvo

International company focused on leasing services.