Customer Service employee with English/Italian/Spanish

Randstad, s. r. o.

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The position has 4 main aims:
1. Work as part of customer service team in BA
2. Communication with customers in foreign languages
3. Work in order to ensure SLA’s and KPI´s are maintained
4. Participate in creating a professional company image

Main duties:
Dealing with customers either by telephone, e-mails, fax or letter
Keeping records of customer interactions and contacts
Researching required information using available resources
Communicate and coordinate with all team members, internal departments and local offices
Following-up on customer inquires not immediately resolved
Recognizing and alerting the supervisor of trends in customers inquires
Identifying and escalating priority issues
Recommending processes improvements

Principal accountabilities:
Maintaining the work shift hours
Providing customers with relevant information
Ensuring the KPI’s and SLA’s are maintained

Employee perks, benefits

- monthly and quarterly bonuses based on individual results on the top of fix salary
- extended possibility of language courses
- medical check
- plus 2 days additional holiday
- teambuilding activoties
- fitnescenter based in the same BC
- the contract for undeterminated period after 3 months trial

Company on whose behalf the position is being filled

Management consultancy activities

Our client has developed a service centre in central Europe to centralize many of the administration tasks from the local subsidiaries. The centre has developed quickly to 70 employees.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Spanish - Upper intermediate (B2) and English - Upper intermediate (B2) and Italian - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Language knowledge- English/Italian/Spanish - all fluent
(to communicate clearly both written and in speach)
Good keyboard skills
Oral and written language applications
Strong communication skills-verbal and written (pleasant style)
Problem analysis and problem-solving
Attention to details and accuracy
Customer service orientation
Organizational skills
Team work
Stress tolerance

Advertiser

Brief description of the company

Randstad je druhým najväčším poskytovateľom personálnych služieb na svete. Ako súčasť tejto veľkej skupiny sme schopní poskytovať komplexné služby v oblasti riadenia ľudských zdrojov a ponúknuť možnosť medzinárodného vyhľadávania pracovníkov v sieti 5 400 pobočiek v 53 krajinách sveta. Našim klientom, slovenským a medzinárodným spoločnostiam, vyhľadávame pracovníkov na dočasné a stále pracovné úväzky, organizujeme kurzy a školenia zamerané na zvyšovanie výkonnosti jednotlivcov a skupín.
Spoločnosť je držiteľ povolenia na sprostredkovanie práce (AA/2006/1320/6519 368 ).

The company is a holder of a licence to offer recruitment services.

Number of employees

10-19 employees
ID: 1717160  Dátum zverejnenia: 17.4.2014