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Customer Service Quality Manager
R. I. Consultancy Services /Slovakia/, s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
Upon agreement
Upon agreement
Information about the position
Job description, responsibilities and duties
• Provide clear goals, guidance and vision to a team of up to 10 Seller Onboarding Specialists
• Provide support in terms of hiring, personal development and leadership
• Coach & mentor Specialists to ensure they meet (and surpass) the required performance standards for quality & productivity.
• Set and clarify requirements and expectations for Specialists
• Deliver impactful improvements to quality, productivity, and/or customer experience that can be applied company-wide
• Partner with technical teams to provide business requirements and test new features and tools
• Participate in projects that involve multiple teams within the company
• Provide support in terms of hiring, personal development and leadership
• Coach & mentor Specialists to ensure they meet (and surpass) the required performance standards for quality & productivity.
• Set and clarify requirements and expectations for Specialists
• Deliver impactful improvements to quality, productivity, and/or customer experience that can be applied company-wide
• Partner with technical teams to provide business requirements and test new features and tools
• Participate in projects that involve multiple teams within the company
Employee perks, benefits
Work for an International Company
Motivating salary
Motivating salary
Information about the selection process
If you feel qualified, please send us structured CV in English language in Word document via e-mail. According to Slovak law, please add this statement:
Zaslaním svojho životopisu a ďalších sprievodných dokumentov obsahujúcich osobné údaje poskytujem svoj súhlas k tomu, aby spoločnosť R. I. Consultancy Services (Slovakia), s.r.o., sídlom: Na Vŕšku 6, 811 01 Bratislava spracovávala moje osobné údaje pre účely sprostredkovania práce, tj. s ukladaním na nosiče dát, upravovaním, vyhľadávaním v nich, triedením, kombinovaním a likvidáciou v súlade so zákonom č. 122/2013 Z. z. o ochrane osobných údajov, a to až do odvolania písomnou formou. Súhlas je možné kedykoľvek odvolať.
Regarding to the number of applications, we will contact only selected number of candidates filling the requirements who will be invited to the interview.
Thank You for Your understanding.
Zaslaním svojho životopisu a ďalších sprievodných dokumentov obsahujúcich osobné údaje poskytujem svoj súhlas k tomu, aby spoločnosť R. I. Consultancy Services (Slovakia), s.r.o., sídlom: Na Vŕšku 6, 811 01 Bratislava spracovávala moje osobné údaje pre účely sprostredkovania práce, tj. s ukladaním na nosiče dát, upravovaním, vyhľadávaním v nich, triedením, kombinovaním a likvidáciou v súlade so zákonom č. 122/2013 Z. z. o ochrane osobných údajov, a to až do odvolania písomnou formou. Súhlas je možné kedykoľvek odvolať.
Regarding to the number of applications, we will contact only selected number of candidates filling the requirements who will be invited to the interview.
Thank You for Your understanding.
Company on whose behalf the position is being filled
Other unlisted areas
An International Company
An International Company
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or German - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Personality requirements and skills
• Minimum of Bachelor degree, preferably in Economics, Business, Marketing, Engineering or related field
• Demonstrate effective, clear and professional communication skills
• Ability to communicate effectively in one to one and group sessions and to give and receive feedback effectively
• Previous experience in a customer service, technical support, management, or supervisory role
• Proven ability to work in a fast-paced environment
• Interest in e-Commerce/Online Business
• Strong prioritization and time management skills, with a high degree of flexibility
• Creative and analytical problem solver with a passion for operational excellence
• A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality
• Demonstrate effective, clear and professional communication skills
• Ability to communicate effectively in one to one and group sessions and to give and receive feedback effectively
• Previous experience in a customer service, technical support, management, or supervisory role
• Proven ability to work in a fast-paced environment
• Interest in e-Commerce/Online Business
• Strong prioritization and time management skills, with a high degree of flexibility
• Creative and analytical problem solver with a passion for operational excellence
• A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality
Advertiser
Brief description of the company
Recruitment International was established in the UK in 1981 and is a leading international provider of recruitment solutions to some of the world's largest corporations. Through our operations in the UK, Czech Republic, Hungary, the Slovak Republic and Poland we meet the specialist recruitment needs of local, multinational and regional organisations with total commitment to the highest levels of service on a professional and personal basis. Our policy is to provide the most effective solutions by fully understanding the needs of our clients and our candidates. This is achieved by employing the best people to implement the most appropriate methodology. Our constant commitment is to quality.
Number of employees
10-19 employees
ID: 2425339
Dátum zverejnenia: 5.2.2016
2016-02-05
lokalita: Bratislava Pozícia: Production Manager, Quality Manager, Team leader Spoločnosť: R. I. Consultancy Services /Slovakia/, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Upon agreement