Operations Oversight

PURPOSE
To manage overall operations of GDN-Advisory team to ensure that GDN delivers services that match BU’s expectations on PDQ and to provide capable leadership to launch a growth platform for GDN for Advisory services.

RESPONSIBILITIES
Have a mature and thorough understanding of individual and collective needs of Advisory teams
Establish a set of metrics that enable a daily operational oversight on GDN deliverables
Resolve day-to-day operational issues and ensure a consistently high level of performance in terms of productivity, timeliness and quality
Ensure that GDN team members are adequately trained and to effectively coordinate ongoing training efforts in collaboration with BU leads. Also to ensure that GDN has a pool of highly trained resources that can in turn train future new hires
Come up with measures to achieve efficient resource sharing to achieve high resource utilization, cross-learning and business continuity
Put appropriate risk-management practices in place to ensure business continuity and performance excellence
Participate in Operational Governance and important GDN related discussions at various stakeholder levels
Provide effective mentoring and leadership to the team that enables them to continuously improve performance and to collaborate effectively across GDN locations