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Team leader HRPSC
IQVIA RDS Slovakia, s. r. o.
Place of work
Zámocká 34, Bratislava region, Bratislava
Zámocká 34, Bratislava region, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
PURPOSE
• Provided day-to-day oversight and direction for Customer Service Representatives and Workforce Administrators within the department. Provide expert guidance to PeopleSoft HR users.
RESPONSIBILITIES
• Manage staff in accordance with company's policies and applicable regulations. Responsibilities include planning and assigning work; appraising performance and guiding professional development; motivating employees; establishing employee training needs; providing training; and advising manager of employee relations issues. Approve actions on human resources matters.
• Assign work to Customer Service Representatives and Workforce Administrators. This includes but is not limited to the following: data input into PeopleSoft HR; input into HP Service Desk tool for transactional processing and customer service support; filing of employee records; audits of transactional activities including quality assurance validations; creation and update of Standard Operating Procedures (SOPs) and ad hoc projects.
• Ensure that activities performed by designated staff adhere to SOPs and Service Level Agreements.
• Ensure that staff comply with data confidentiality procedures and standards.
• Identify, initiate and implement continuous process improvement projects.
• Provide consistent and fair service to customers.
• Foster an environment of teamwork, entrepreneurialism and a spirit of cooperation within the team.
• Liaise with HR Business Solutions team regarding PeopleSoft HR upgrades and impacts on HR PSC team and training manual updates and maintenance.
• Act as first point of contact regarding PSHR enhancements such as new upload processes.
• Manage special projects and ad hoc activities as assigned by HR PSC management.
• Provided day-to-day oversight and direction for Customer Service Representatives and Workforce Administrators within the department. Provide expert guidance to PeopleSoft HR users.
RESPONSIBILITIES
• Manage staff in accordance with company's policies and applicable regulations. Responsibilities include planning and assigning work; appraising performance and guiding professional development; motivating employees; establishing employee training needs; providing training; and advising manager of employee relations issues. Approve actions on human resources matters.
• Assign work to Customer Service Representatives and Workforce Administrators. This includes but is not limited to the following: data input into PeopleSoft HR; input into HP Service Desk tool for transactional processing and customer service support; filing of employee records; audits of transactional activities including quality assurance validations; creation and update of Standard Operating Procedures (SOPs) and ad hoc projects.
• Ensure that activities performed by designated staff adhere to SOPs and Service Level Agreements.
• Ensure that staff comply with data confidentiality procedures and standards.
• Identify, initiate and implement continuous process improvement projects.
• Provide consistent and fair service to customers.
• Foster an environment of teamwork, entrepreneurialism and a spirit of cooperation within the team.
• Liaise with HR Business Solutions team regarding PeopleSoft HR upgrades and impacts on HR PSC team and training manual updates and maintenance.
• Act as first point of contact regarding PSHR enhancements such as new upload processes.
• Manage special projects and ad hoc activities as assigned by HR PSC management.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2) or German - Upper intermediate (B2) or Spanish - Upper intermediate (B2)
Other knowledge
Typing - Advanced
Human Resources - Advanced
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Human Resources - Advanced
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Personality requirements and skills
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Excellent verbal and written communication skills in English and preferrably 2 of the following: Italian, Spanish, French or German
• Strong personal computer and keyboarding skills
• Proficient in use of Microsoft Office applications
• Strong organizational skills
• Effective project management skills
• Ability to analyze data and recommend and/or implement solutions to operational problems
• Ability to identify process improvement opportunities and implement change effectively
• Ability to cope with a high workload
• Ability to work independently and within teams
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
• Associate's degree or educational equivalent and 4 years experience in HR or HRIS experience including 1 year in a customer service role and 1 year in a leadership role; or equivalent combination of education, training and experience
PHYSICAL REQUIREMENTS
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Extensive use of keyboard requiring repetitive motion of fingers
• Regular sitting for extended periods of time
• Occasional travel
• Excellent verbal and written communication skills in English and preferrably 2 of the following: Italian, Spanish, French or German
• Strong personal computer and keyboarding skills
• Proficient in use of Microsoft Office applications
• Strong organizational skills
• Effective project management skills
• Ability to analyze data and recommend and/or implement solutions to operational problems
• Ability to identify process improvement opportunities and implement change effectively
• Ability to cope with a high workload
• Ability to work independently and within teams
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
• Associate's degree or educational equivalent and 4 years experience in HR or HRIS experience including 1 year in a customer service role and 1 year in a leadership role; or equivalent combination of education, training and experience
PHYSICAL REQUIREMENTS
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Extensive use of keyboard requiring repetitive motion of fingers
• Regular sitting for extended periods of time
• Occasional travel
Advertiser
Brief description of the company
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offices a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™
Number of employees
1000 and more employees
ID: 2228584
Dátum zverejnenia: 5.10.2015
2015-10-05
lokalita: Zámocká 34, Bratislava region, Bratislava Pozícia: HR Business Partner, HR Generalist, HR Manager, Team leader Spoločnosť: IQVIA RDS Slovakia, s. r. o.