Support and Operations Engineer

We have an outstanding career opportunity for a Support and Operations Engineer located in one of our Slovakia offices (Námestovo, Žilina). The applicant should be a technical minded individual with the desire to expand their current knowledge and experience within Microsoft driven technologies. The ideal candidate will bring a hard work ethic, customer interaction, good communication skills (verbal and written in English) and a desire to learn to this fast paced and rapidly growing organization.

Responsibilities:
• Be the first point of contact for customer calls and emails
• Confirm the client is under contract, incident details and contact information
• Provides technical consulting as part of a team that provides customer support.
• Troubleshoots complex technical problems and works with various teams to consistently and efficiently deliver high quality resolution to customer issues
• Develops and maintains effective relationships with employees, internal partners, vendors, and customers.
• Proposes and implements system enhancements that will improve the performance and reliability of the customer’s system
• Interfaces with customers regarding specific customer dependent projects or deliverables and status
• Provides operational support for the managed environment, including but not limited to patch management and proactive platform management.

• We offer a friendly workplace; we contribute to a BYOD (Bring Your Own Device) policy on a monthly basis.
• We offer the ability to work in your home office for 1-2 days per week, as well as flexible working hours.
• Fully paid meal vouchers.
• Our Žilina Office has a ping pong table, darts, and the Namestovo Office has table soccer.
• Annual Company Retreat.
• We support employees staying up-to-date (e.g. events, certifications). We also support courses to improve your level of English skills.
• 25 days holiday to all employees, including employees younger than 33 years old.
• Additional one day paid leave on the Employee's birthday.