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Service Manager DWH/BI

Information about the position

  • Place of work: Bratislava
  • Salary offered (gross): by agreement
  • Contract type: full-time

Job description, responsibilities and duties

Manage and lead the service and maintenance (virtual) team, which supports implemented complex information system (SAP/BI/DWH).

• Supports the deployment of service management tools, governance, methodologies, standards, ITIL procedures and a cornerstone of the IT strategy.
• Supports the consolidation of project IT DWH/BI/SAP infrastructures in line with the global strategy.
• Capacity and reliability management of all related hardware (servers, storage devices, network devices, software) to ensure that the operating and network environment is stable and functions efficiently with minimum downtime.
• management of support and follow up all processes related to Service and Maintenance (Installation and maintenance all related hardware and software)
• Deployment of service management tools, methodologies and standards.
• Deployment of infrastructure within agreed time, cost and quality requirements
• Support the Project Service Management teams
• Escalation of unresolved infrastructure issues.
• Support the Incident and Problem Management processes.
• Support the Change Management process
• Ensure Service Management standards are met.
• Responsibility for budget and recharge management.
• Prioritize and manage the enhancement requests flow,
• Communication with headquarter.

Other benefits

• Working in an international team
• Working in a dynamic international company
• Fast personal growth to senior technical or management positions
• Possibility to work on projects abroad
• Friendly company atmosphere

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

International company.

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
Slovak - Upper intermediate (B2)

Required experience

3

Personality requirements and skills

• University bachelor degree in a business discipline or relevant education and work experience preferably in IT
• Minimum 3 years project delivery service experience, ITIL Service Delivery and follow up to ITIL Service/Operations
• Good understanding of a broad range of IT systems (Application, SAP/ERP, DWH, infrastructure, SW, HW)
• Excellent Technical Analytical Skills
• Experience working and understanding with enterprise database systems
• ITIL Service Manager level qualifications is an advantage
• Project Management Skills
• Proven Leadership Skills
• Strategic thinker
• Commercial Awareness
• Effective communication skills / interpersonal understanding
• Ability to influence and negotiate
• Achievement drive and initiative
• Business and market know-how
• Product and process know-how
• Budgeting and cost controlling skills

Advertiser

Brief description of the company

Pro HR, s.r.o. je personálno-poradenská spoločnosť špecializujúca sa na oblasť služieb recruiting & selection, executive search a HR consulting. Svojim klientom poskytujeme individuálny prístup k riešeniu otázky zabezpečenia kvalifikovaných zamestnancov. Pro HR realizuje vyhľadávanie a výber kandidátov aktívnym a priamym spôsobom prostredníctvom služieb recruiting & selection a executive search.

Konzultanti spoločnosti permanentne mapujú trh, poznajú aký typ zamestnancov sa nachádza v spoločnostiach s podobným zameraním klienta, príp. konkrétne vhodné pozície s ich náplňou a zodpovednosťami v iných spoločnostiach. Na základe ich znalosti je možné priamo osloviť potenciálne vhodného kandidáta s požadovaným súborom znalostí a skúsenosti.

Spoločnosť Pro HR, s.r.o. sa v oblasti vyhladávania a výberu kandidátov špecializuje na cieľovú skupinu:
1. nižší, stredný, vyšší manažment
2. špecializované pozície – financie, predaj & marketing, logistika & nákup, procesy a kvalita, project management & stratégia + support, CRM
3. IT/telco technické pozície, Help Desk pozície (IT a telco špecialisti, programátori, analytici, SW architekti, projektoví manažéri, atď.)
The company is a holder of a licence to offer recruitment services. (AA/2009/4810/4232/OISS)

Main focus of the company's activities

Employment placement and personal consultancy

Number of employees

5-9 employees

Information about the selection process

If you are interested in our offer, send your CV in Slovak or English to anna.spasova@prohr.sk. Please, specify the position of your interest in the subject of message.


Please read carefully the text below and attach it to your e-mail/letter.

"I agree, to the company ProHR s.r.o., located on Šustekova 49
81105 Bratislava, (just company), to manipulate my personal data for purposes of employment mediation (adjustment, searching, selection, combination, liquidation, and to purvey to third persons, about their identity is the company obligatory to inform me) according to law No. 122/2013 Z.z. 'About protecting of personal data'."

Thank you for your understanding.

Company address

Pro HR
Šustekova 49
85104 Bratislava
http://www.prohr.sk
ID: 2759270   Dátum zverejnenia: 10.10.2016