CRM Functional Business Analyst

− Requirements management
− Participation in Project management
− Participation in Technical architecture definition
− Technical solution delivery
CRM Functional Business Analyst Works on Customer Relationship Management systému (CRM) integration projects and focuses on business analysis, technical design and implementation of system functionality.

Main tasks:
- client process customer analysis end-to-end on (sales, product, billing, services.....)
- analysis and user requirements collection to change the CRM system functionality
- cooperation on configuration and system solution customising
- proposal of functional solution- functionality, data model, transformations, sets, etc.
- follow up cooperation on CRM system implemetation and adjustment to set requirements
- testing of tools and application modules in the CRM system

- permanent employment with a stable IT institution
- work in young, dynamic and inspiring team
- motivating financial conditions
- work on top projects
- career growth opportuinity
- dynamic and pleasant company culture
- mobile phone and notebook
- additional trainings
- possibility to participate on projects abroad

Information technology, computer programming, web portals

Our client is international company with focus on software development and system integration.

University education (Bachelor's degree)
University education (Master's degree)

technické,IT,ekonomické

English - Upper intermediate (B2)

2

with at least 2 years of experience in IT consulting, business analyst including one of the following BSS areas:
− Billing integrations
− Product catalogue
− Product configuration
− Order management
− Service provisioning
− Customer Service
− CRM integration
− Self-Care or Partner Portal
Knowledge of the CRM systems functionality and technology - minimum two years experience is required in one of the following:
Salesforce.com, Siebel, PeopleSoft, Pivotal, Microsoft CRM
Other: Knowledge of integration platforms: OpenESB, any ESB product, any BPM product experience (minimum 2 years experience in project delivery) would be beneficial
Experience in complex data migration delivery
sound knowledge of business analysis and business process modeling
Experience in Telco is a plus and understanding of business processes in Telco
Intermediate SQL knowledge
Intermediate UML use Case knowledge

Decent time management skills, good in prioritization
- Strong analytical skills
- Precise, self-reliant, learning continuously

Proven ability to work and influence diverse groups at all levels within organization
- Strong/excellent interpersonal and communication skills
- Capability to write and deliver fact-based presentations and recommendations

Pro HR, s.r.o. je personálno-poradenská spoločnosť špecializujúca sa na oblasť služieb recruiting & selection, executive search a HR consulting. Svojim klientom poskytujeme individuálny prístup k riešeniu otázky zabezpečenia kvalifikovaných zamestnancov. Pro HR realizuje vyhľadávanie a výber kandidátov aktívnym a priamym spôsobom prostredníctvom služieb recruiting & selection a executive search.

Konzultanti spoločnosti permanentne mapujú trh, poznajú aký typ zamestnancov sa nachádza v spoločnostiach s podobným zameraním klienta, príp. konkrétne vhodné pozície s ich náplňou a zodpovednosťami v iných spoločnostiach. Na základe ich znalosti je možné priamo osloviť potenciálne vhodného kandidáta s požadovaným súborom znalostí a skúsenosti.

Spoločnosť Pro HR, s.r.o. sa v oblasti vyhladávania a výberu kandidátov špecializuje na cieľovú skupinu:
1. nižší, stredný, vyšší manažment
2. špecializované pozície – financie, predaj & marketing, logistika & nákup, procesy a kvalita, project management & stratégia + support, CRM
3. IT/telco technické pozície, Help Desk pozície (IT a telco špecialisti, programátori, analytici, SW architekti, projektoví manažéri, atď.)
The company is a holder of a licence to offer recruitment services. (AA/2009/4810/4232/OISS)

Employment placement and personal consultancy

10-19 employees

If you are interested in our offer, send your CV in Slovak or English to [email protected]. Please, specify the position of your interest in the subject of message.


Please read carefully the text below and attach it to your e-mail/letter.

"I agree, to the company ProHR s.r.o., located on Šustekova 49
81105 Bratislava, (just company), to manipulate my personal data for purposes of employment mediation (adjustment, searching, selection, combination, liquidation, and to purvey to third persons, about their identity is the company obligatory to inform me) according to law No. 122/2013 Z.z. 'About protecting of personal data'."

Thank you for your understanding.

Contact person: Mgr. Anna Spasová
Tel.: +421 2 6241 3438, +421 911 525 022
E-mail: