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Head of Customer Service
Prinx Chengshan Europe, s.r.o.
Place of work
Dvory 1951/26, District Púchov
Dvory 1951/26, District Púchov
Contract type
full-time
full-time
Start date
01.08.2017
01.08.2017
Wage (gross)
Excellent remuneration package
Excellent remuneration package
Information about the position
Job description, responsibilities and duties
• Manage the Customer Service Team
• Identify and agree priorities and standards and deliver them
• Continually improve efficiency and effectiveness of the Team
• Build a positive team culture with strong positive engagement
• Lead and motivate the Team to achieve first-class performance
• Oversee and continually improve processes and outcomes
• Planning, Forecasting, Budgeting
• Order & Shipment processing
• Claim & Complaints handling
• Maintain and cultivate customer relationships
• Monitor progress, identify shortcomings and propose improvements
• Coordinate sales and service events
• Prepare sales and financial reports
• Identify and agree priorities and standards and deliver them
• Continually improve efficiency and effectiveness of the Team
• Build a positive team culture with strong positive engagement
• Lead and motivate the Team to achieve first-class performance
• Oversee and continually improve processes and outcomes
• Planning, Forecasting, Budgeting
• Order & Shipment processing
• Claim & Complaints handling
• Maintain and cultivate customer relationships
• Monitor progress, identify shortcomings and propose improvements
• Coordinate sales and service events
• Prepare sales and financial reports
Information about the selection process
We are looking for a talented Head of Customer Service who can make sure we are delivering the best possible service. This is a critical role in the company and we are looking for someone to build and manage our Customer Experience strategy and be accountable for delivery of a first class customer service.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Advanced (C1)
Other knowledge
Business correspondence - Expert
Invoicing - Expert
Warehouse management - Expert
Microsoft Excel - Expert
Microsoft Access - Advanced
Visual Basic - Basic
SQL - Basic
Invoicing - Expert
Warehouse management - Expert
Microsoft Excel - Expert
Microsoft Access - Advanced
Visual Basic - Basic
SQL - Basic
Driving licence
B
Personality requirements and skills
• Demonstrable achievements in the customer service field
• Proven track record in managing a team in a fast paced environment
• Excellent communication skills both written and verbal
• Excellent team working skills
• Ability to manage own workload
• Comfortable working in a start up environment
• Proven track record in managing a team in a fast paced environment
• Excellent communication skills both written and verbal
• Excellent team working skills
• Ability to manage own workload
• Comfortable working in a start up environment
Advertiser
Brief description of the company
Prinx Chengshan Europe is the European branch of the recognized Chinese tyre manufacturer Prinx Chengshan Tire Co, holding responsibility for the whole of Europe.
Number of employees
10-19 employees
ID: 2961063
Dátum zverejnenia: 29.6.2017
2017-06-29
lokalita: District Púchov Pozícia: Business Analyst, Customer Support Specialist, Forwarder, Operations Manager, Sales Office Manager Spoločnosť: Prinx Chengshan Europe, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Excellent remuneration package