Customer service

PPC Čab, a. s.

Place of work
Čab 268, 951 24 Nové Sady, Nitra region
Contract type
full-time

Information about the position

Job description, responsibilities and duties

- To manage, flow of information between our customers and the different departments of the organisation
- To provide excellent customer service, delivered with empathy and efficiency
- Dedicated to meeting the expectations and requirements of our customers, by responding to incoming contact through telephone, mail and e-mail within agreed timeframe.
- Use time effectively and efficiently to process all incoming orders and queries.
- Handle customer complaints, invoices, orders, queries and other queries by using rigorous
- Keeping documatations of customers queries/offers/orders
- Keeping updated data in the system
- To research required information using available resources
- preparation of periodical reports, surveys and reports
- Provide support for Sales Team
- Identifying priority issues
- Demonstrate a professional attitude at all times

Employee perks, benefits

- global company background
- young, dynamically evolving team
- professional and personality growth
- mobile phone
- interesting employer's contribution to DDS
- working week of 37.5 hours.
- moving working time

Information about the selection process

Expected date of completion of the selection process

7 October 2016 (ostávajú ešte 8 dni)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced
Microsoft PowerPoint - advanced

Driving licence

B

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Language knowledge fluent in English and German
(to communicate both written and in speach)
Strong communication skills-verbal and written (pleasant style)
Problem analysis and problem-solving
Attention to details and accuracy
Customer service orientation
Organizational skills
Team work
Stress tolerance
Experience with IS MS Navision is an advantage

Advertiser

Brief description of the company

Úspešná výrobná spoločnosť so zahraničnou kapitálovou účasťou

Number of employees

100-149 employees

Company address

PPC Čab, a. s.
Čab 268
951 24 Nové Sady
http://www.ppcinsulators.com
ID: 2728981   Dátum zverejnenia: 19.9.2016