Client Services Engineer

Piano Software, s. r. o.

Place of work
Bratislava, District Žilina
Contract type
full-time, trade licence
Start date
ASAP
Wage (gross)
by agreement

Information about the position

Job description, responsibilities and duties

Piano is seeking a Client Services Engineer who is responsible for the successful technical implementation of our software for new clients and serve as the escalation engineer for Level 2 technical support.

The core responsibilities of the Client Services Engineer are:
  • Deployment guidance. Communicating to our Client Services team and to the client’s implementation team the business benefits that led to the purchase decision and the deployment options and integration points that are necessary to enable those benefits.
  • Integration expertise. Understanding how our software integrates with the relevant and related tools and systems that our clients use, including proficiency in how to use our APIs.
  • Technical expertise. Being able to answer questions about how our software is architected and developed as well as how individual features and functions technically work.
  • Integration planning. Working with the Implementation Manager in Client Services to create a project plan that details the tasks that must be accomplished to successfully implement and test our software for our clients and to the client’s implementation team, and working with both teams to apply a timeline to the project milestones.
  • Technical implementation guidance. Guiding our client’s technical team on how to implement and integrate our software, leveraging technical documentation that exists, code snippets that have been developed for previous client implementations, and creating new documentation and code snippets where necessary to aid the client implementation. Additionally, guiding clients in testing their implementation and resolving issues raised during the testing process.
  • Technical troubleshooting and ongoing technical support during implementation. Being the contact person for the client’s implementation team when technical issues or questions arise. Troubleshooting integration code, testing API calls and responses, validating test results.
  • Ongoing support post-implementation. Providing Level 2 technical support for the 10% of issues with our clients’ ongoing use of our tools that arise and are beyond the expertise of our Technical Solutions Associates.
  • Documentation skills. Creating documentation to streamline the implementation process or address specific client requirements. Maintaining a library of documents, assets, and tools that aid implementation and testing.

    • Employee perks, benefits

  • International team based across the globe
  • Subsidised language courses
  • Working from home on occasion
  • Flexible hours
  • Laptop
  • Paid Sick days
    • Subsided access to gyms, wellness, and sports centres in Slovakia and Czech Republic

    • Information about the selection process

    Interviews will be face to face or by Skype. You will be expected to have 2 or 3 interviews during the selection process and we expect to make a selection of the best candidate as soon as possible

    Requirements for the employee

    Candidates with education suit the position

    Primary education
    Secondary school student
    Secondary without school-leaving examination
    Secondary with school-leaving examination
    Follow-up/Higher Professional Education
    University student
    University education (Bachelor's degree)
    University education (Master's degree)

    Language skills

    English - Upper intermediate (B2)

    Personality requirements and skills

    We are looking for candidates with the following qualifications:
  • BS degree in computer science or equivalent experience in software implementation
  • Strong command of javaScript (including frameworks such as jQuery, Bootstrap, Angular, Backbone, Node)
  • Experience working with APIs, JSON, XML
  • Passionate about helping our clients generate great value through the use our software
  • Familiarity working in a J2EE stack
  • Track record of problem solving and innovation
  • Aptitude to learn new technologies quickly

    • Advertiser

    Brief description of the company

    Piano is a fast-growing enterprise SaaS company with operations in Philadelphia, New York City, Buenos Aires, Amsterdam, London, Oslo, Paris, Berlin, Singapore, Tokyo, and elsewhere globally. We provide enterprise software and strategic services to the world’s leading media companies, including NBC Universal, the Economist, Dow Jones, BBC, Techcrunch, Bloomberg, Le Parisien, Gannett, Mainichi Shimbun, and more than 400 other clients. The company is now at an inflection point as it aggressively moves into other industries outside of media. Our software and services enable these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive engagement, loyalty, and revenue.

    Number of employees

    250-499 employees

    Contact

    Contact person: Stuart Ashford
    E-mail: send CV
    All company jobs
    ID: 3006782  Dátum zverejnenia: 10.4.2017  Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement
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