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Photoneo Brightpick Group
Príbeh Photoneo sa začal písať v roku 2013, kedy štyria kamaráti prišli s myšlienkou dať robotom oči. Vďaka očiam sú schopné nielen vnímať, ale aj porozumieť tomu, čo vidia.
Keď boli roboty schopné vidieť svet, a zároveň mu porozumieť, prišli sme s myšlienkou dať im nohy, aby mohli objavovať priestor nielen virtuálne, ale aj fyzicky.
Vyvinuli sme tak vlastnú samojazdiacu platformu, nohy robota, čím sme im umožnili pohybovať sa po priestore.
Spojením dvoch technológii sme vytvorili svetový unikát, systém kompletnej automatizície vychystávania objednávok eshopov.
Našou víziou je prinášať riešenia, ktoré uľahčujú prácu ľuďom, firmám prinášajú pridanú hodnotu a Tebe, ako nášmu budúcemu kolegovi dávaju možnosť sa technicky vyblázniť a neustále sa učiť novým veciam.
Pomôž nám meniť svet a robiť ho efektívnym.
Senior Support Specialist
Bratislava, Slovak Republic
full-time, trade licence
1 700 EUR/month
Information about the position
Job description, responsibilities and duties
About this role
Are you passionate about ensuring seamless customer experiences and troubleshooting technical issues? Are you someone who thrives on taking ownership of support processes and making continuous improvements?
If so, we have an exciting opportunity for you! As a Support Specialist you will play a pivotal role in ensuring the smooth operation of our Brightpick installation process and providing exceptional support to our customers and internal teams. Your responsibilities will include owning the support process, tracking and managing tickets, and analyzing incidents to deliver accurate responses and suggestions.
Join us in this dynamic role and be a key contributor to our commitment to excellence in customer support.
Location
Bratislava (Hybrid)
Type of employment
Full-time
Salary (brutto)
From EUR 1700 (based on previous work experience and overall qualification)
Reports to
Team Leader of Special Operations & Deployment
Core responsibilities:
- Own the support process and make adjustments when necessary
- Keep track of all tickets raised from Brightpick installation internally and from customer representatives according to team’s SLAs
- Analyze incidents from logs, videos and bags and provide accurate responses and suggestions to the local team members based on the results
- Keep track of major incidents and system outages and ensure proper investigation by L3 teams
- Report all incidents outside of L2 tier scope to development teams and keep track of their activities to resolve the given problem
- Collaborate with other teams to help research and resolve problems
- Keep track of spare parts on each site to guarantee on-time stock replenishment
- Create documentation for processes and procedures
- Schedule service team visits when needed
Requirements:
- Experience with support or other process based role and/or highly analytically oriented individual with experience in robotics / other sophisticated hardware components
- Knowledge of Jira or other ticketing software
- Degree in STEM field
- English B2-C1
- Slovak C1
Essential attributes:
- Communication skills - effective written and verbal communication skills
- Strong analytical skills - to be able clearly identify, extract and communicate relevant information to other teams
- Ability to understand software and hardware components and how they work together
- Ability to prioritize tasks based on operational priorities and our mission
- Ability to quickly react to changes
- Team player
Benefits
Main benefits:
- Daily breakfast
- Parking for everyone
- Flexible work time
- Possibility to work from home
- Training of Soft Skills & Hard Skills
- Private terrace with swings and nice overlook
- Multisport card
- Fully equipped locker rooms with showers onsite
- Employee discounts and more
Requirements for the employee
Candidates with education suit the position
Language skills
Advertiser
Brief description of the company
The company has offices in the USA, China, and Slovakia, from where we deliver machine vision technology and robotic intelligence software to almost every country in the world. Today, Photoneo technology helps companies improve the performance and efficiency of countless applications in manufacturing, fulfillment, and assembly, including bin picking and pick & place tasks, robot guidance, machine tending, inspection & quality control, or 3D model creation.
In 2021 Photoneo launched its new Business Unit BRIGHTPICK, the first fully automated fulfillment solution for warehouses and grocers and added to its broad competences and industries served. Being a part of Photoneo means being a part of a team that continuously pushes the boundaries further and creates space for solutions of the future. Join us!
Address
Photoneo s. r. o.
Plynárenská 6
84105 Bratislava