Lead incident manager

PERSONEL EFEKT, s.r.o.

Place of work
Košice
Contract type
full-time
Start date
by agreement
Wage (gross)
by agreement

Information about the position

Job description, responsibilities and duties

We are looking for Lead incident manager. Our client is well established IT company in Košice.

Job description:
• To manage Major Incident Procedure (business critical incidents) to achieve resolution with service restoration
• To initiate and lead technical and management conference calls
• Creation and distribution of Management relevant communication
(notifications)
• Initiates root-cause analysis by providing information about major
incident to avoid repetition of future incidents.
• Communication with customer and top management regarding
consequences, causes and development solution mainly via conference
calls

Employee perks, benefits

• market competitive salary
• work within a professional and international team
• social benefit package
• friendly environment

Information about the selection process

V prípade Vášho záujmu zašlite svoj aktuálny štruktúrovaný životopis v Sj a Aj na našu e-mailovú adresu. Bližšie informácie aj na uvedených telefónnych číslach.

Vzhľadom k veľkému počtu žiadostí si vyhradzujeme právo kontaktovať len uchádzačov, ktorí spĺňajú stanovené kritériá danej pracovnej pozície. Ďakujeme za pochopenie.

Vo Vašej žiadosti priložte súhlas so spracovaním osobných údajov v tomto znení: Dávam súhlas spoločnosti PERSONEL EFEKT, s.r.o. na dobu neurčitú so spracovaním osobných údajov, za účelom zaradenia svojich zaslaných dokumentov do databázy uchádzačov o zamestnanie v zmysle Zákona č. 428/2002 Zb.z. o ochrane osobných údajov

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Telecommunications

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2)

Personality requirements and skills

We are looking for candidate with:
• Understanding of ICT operation, ITIL knowledge
• 2 years in ICT operation environment (advantage)
• Knowledge of production processes and structures (advantage)
• Technical overview
• Willingness to work in 24/7 Operation
• German - advanced and English – advanced

Personal abilities:
• Active assertive communication and presentation skills
• Solid moderation skills
• High degree of initiative, responsibility, reliability and proactive action
• Structured working approach, stress resistant

Advertiser

Brief description of the company

Personel Efekt is the biggest personnel agency in the eastern Slovakia. As a personnel – consulting company we offer professional support in personnel decisions issues for entrepreneurs and employers in the area of Presov, Kosice, eastern Slovakia but also in the whole Slovakia and abroad.

Due to the high quality of our services, staff proficiency and years lasting experiences our company became one of the leaders in Kosice and Presov region.

We offer personnel consultancy - employee search and selection, recruitment, personnel selection, personnel reference, personnel analysis, personnel audit, Assessment Centre, training and educational programs, coaching.

Number of employees

10-19 employees
ID: 1912287  Dátum zverejnenia: 29.10.2014  Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement