Call Center Supervisor
PERSONALITY, s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
2 000 - 2 300 EUR/month
2 000 - 2 300 EUR/month
Information about the position
Job description, responsibilities and duties
- Manage the call center to achieve quantitative and qualitative objectives
- Manage and oversee the daily operations of the call center (outbound and inbound)
- Responsible for the hiring, training, coaching employees, and leading call center staff
- Manage all aspects of New Employee work-area set up, onboard process setup and coverage
- Develop and implement best practices, policies and procedures to improve call center performance and efficiency and provide excellent customer experiences
- Set performance goals and targets for call center agents
- Set reward and bonus system for call center agents
- Monitor and evaluate agent performance, providing feedback and coaching as needed
- Conduct regular team meetings to communicate updates and provide training opportunities
- Create personnel and supply budgets for approval
- Prepare work schedules to ensure sufficient coverage
Company on whose behalf the position is being filled
Research and development
Our client is strong, succesfull international company.
Our client is strong, succesfull international company.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Number of years of experience
3
Personality requirements and skills
- Previous experience in a call center as a manager or teamleader
- Advanced English
- Excellent communication and interpersonal skills
- Proven experience with leading and motivation a team
- Knowledge of performance evaluation procedures
- Strong leadership and management skills
- Experience with managing a team of diverse call center representatives
- Experience with hiring, training, coaching, and mentoring successful call center representatives
Advertiser
Brief description of the company
Group PERSONALITY® is an HR Leader providing a unique combination of services: HEADHUNTING, RECRUITMENT, PERSONAL LEASING, INTERIM MANAGEMENT, TEMPORARY PLACEMENT, CAREER ADVISORY and creation of professional LINKEDIN profiles.
PERSONALITY® was founded in 2006 with a vision of becoming a professional partner in HR. Our core team of Headhunters and Recruiters shares exceptional experience with filling various vacancies under the most precise criteria and requirements. We are available to you in our offices in Bratislava, Nitra, Prague and Dubai.
To our Clients and Candidates, we offer complex services and solutions, individual consulting, as well as long-term partnership, with the highest quality of service provided being our primary objective. Find more information about us on www.PersonalityHR.com.
Within the scope of CAREER ADVISORY service, we will be happy to create or enhance your tailor-made Professional LinkedIn profile: www.ProfileLinked.in.
Peter Križan
CEO
The company is a holder of a licence to offer recruitment services.
PERSONALITY® was founded in 2006 with a vision of becoming a professional partner in HR. Our core team of Headhunters and Recruiters shares exceptional experience with filling various vacancies under the most precise criteria and requirements. We are available to you in our offices in Bratislava, Nitra, Prague and Dubai.
To our Clients and Candidates, we offer complex services and solutions, individual consulting, as well as long-term partnership, with the highest quality of service provided being our primary objective. Find more information about us on www.PersonalityHR.com.
Within the scope of CAREER ADVISORY service, we will be happy to create or enhance your tailor-made Professional LinkedIn profile: www.ProfileLinked.in.
Peter Križan
CEO
The company is a holder of a licence to offer recruitment services.
Number of employees
10-19 employees
Contact
ID: 4826301
Dátum zverejnenia: 9.5.2024
2024-05-09
lokalita: Bratislava Pozícia: Call Centre Director, Call Centre Manager, Call Centre Supervisor Spoločnosť: PERSONALITY, s.r.o.
Základná zložka mzdy (brutto): 2 000 EUR/month