IT Customer Service Manager

• Plans and directs the delivery of contracted business activities throughout the contract’s lifecycle.
• Accountable for establishing and maintaining a satisfactory long-term relationship with customer
• Managing customer expectations and contributing to full-cycle customer satisfaction feedback
• Accountable for providing information to his/her customer, by having regular customer service reviews, including functional overview report, statistics on service and responses to incidents.
• Proactive manages quality of services, pre-empt areas where potential issue could arise
• Actively identify up-sell opportunities so as to grow the accounts.
• Responsible for billing the services to customer according to billing

• Competitive salary package & Attractive benefits
• Friendly and enthusiastic working environmennt
• Strong company culture and values
• Working for a well established international company
• Flexible working time

In case you are interested in this opportunity and you are meeting all the requirements, please send us your resume in English and please use the title of this position as the Subject of the e-mail message.

Your application will be processed within next few days and please note that we will contact only the candidates who meet our client´s requirements.

If this vacancy is not exactly what you are seeking for but you would like to be considered also for other further positions please feel free to send your resume to: [email protected] with following note in your email:

I agree that company People-Stream s.r.o., located in Medena 5, 811 02 Bratislava, can manipulate with my personal data for purposes of employment mediation (adjustment, searching, selection, combination, liquidation, and to mediate them to third parties based on mutual agreement that the company’s obligatory is to inform me in advance) according to Slovak legislation, No. 122/2013 Z.z. 'about personal data protection'.

Telecommunications

Our client is a global IT and communications services provider operating worldwide while helping companies collaborate more effectively, operating more efficiently and engage better with their customers.